Ryan Sippy
Renton,WA
Summary
Dynamic Account Manager with expertise in client relationship management, contract negotiation, and project coordination. Proven track record in enhancing customer satisfaction and driving revenue growth through tailored solutions.
Overview
9
9
years of professional experience
Work History
Account Manager
Project Plus
Renton, WA
2021.08 - Current
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables, ensuring alignment with internal teams and client expectations.
- Developed proposals and presentations tailored to client needs.
- Acted as primary contact for client inquiries and support requests.
- Conducted regular account reviews to evaluate client goals and track progress toward achieving them.
- Collaborated with sales teams to identify new business opportunities.
- Facilitated communication between clients and project teams for clarity.
- Monitored industry trends to provide informed recommendations to clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed targeted strategies for increasing revenue from existing accounts through tailored client engagement.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Project Manager
Transblue
Seattle, Washington
2018.01 - 2021.08
- Managed multiple projects with competing deadlines simultaneously.
- Managed project timelines and resource allocation effectively.
- Developed and maintained detailed project plans, timelines, and budgets to support project execution.
- Coordinated cross-functional teams to enhance project alignment and communication.
- Collaborated with clients to gather requirements and refine project goals.
- Facilitated regular status meetings to track progress and address challenges.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Led project planning sessions to define scope and deliverables.
- Built strong partnerships with teams, vendors, and contractors to facilitate collaboration and project success.
- Provided mentorship to junior team members on best practices.
Education
Associate of Applied Science -
Everett Community College
Everett, WA12.2017
Skills
- Client relationship management
- Contract negotiation
- Project coordination
- Proposal development
- Budget management
- Customer satisfaction
Timeline
Account Manager
Project Plus
2021.08 - Current
Project Manager
Transblue
2018.01 - 2021.08
Associate of Applied Science -
Everett Community College