RYAN SKAHAN
Blair,Nebraska
Summary
Operations leader with 15+ years of experience across transportation, logistics, sales operations and customer-focused environments, including management of high-volume, time-sensitive operations at UPS. Experienced leading teams of 160+ employees, coordinating workforce deployment, monitoring operational KPIs, resolving real-time exceptions, coaching employees and driving process improvements in fast-paced environments. Proven ability to translate operational priorities into execution, collaborate across functions, manage competing priorities and maintain service performance in demanding operating environments.
Overview
6
6
years of post-secondary education
16
16
years of professional experience
Work History
OPERATIONS MANAGER — FLOW CONTROL
United Parcel Service (UPS)
Omaha, Nebraska
08.2023 - Current
- Lead daily operational execution in a high-volume transportation environment processing more than 16,000 packages per hour, balancing real-time operational demands, service expectations and competing priorities.
- Provide operational leadership for a workforce of 160+ employees, supporting staffing, workforce deployment, performance expectations and day-to-day execution.
- Manage real-time operational exceptions, identifying constraints and coordinating solutions to minimize disruptions to building flow and package movement.
- Monitored operational KPIs and performance trends to identify issues and prioritize corrective actions, ensuring service and productivity objectives were met.
- Coached and developed team members through performance feedback and operational guidance, fostering accountability to enhance execution and service performance.
- Partner across operational functions to communicate priorities, resolve escalated issues and maintain alignment between workforce capabilities and business demands.
- Supported operational initiatives and process improvements to boost efficiency, streamline workflow, and uphold consistent service levels.
- Executed time-sensitive operational decisions in a dynamic environment with fluctuating volume, staffing, and transportation conditions.
CONTACT CENTER SALES CONSULTANT
Nebraska Furniture Mart
Omaha, Nebraska
04.2016 - 09.2026
- Handled 1,000+ customer interactions monthly, resolving issues and coordinating solutions across departments to support customer satisfaction and successful fulfillment.
- Managed high-volume customer and account interactions while balancing service expectations, business priorities and sales objectives.
- Coordinated with internal teams to resolve fulfillment and service issues, acting as point of escalation for cross-functional customer support.
- Maintained performance against established KPIs in a high-volume, results-driven environment.
- Built and maintained customer relationships through effective communication, problem resolution and follow-through.
- Fostered repeat business through attentive sales support and proactive follow-up.
- Cultivated client relationships that contributed to increased sales revenue.
- Resolved customer concerns with clear, professional communication.
- Analyzed performance trends and customer activity to identify opportunities for process improvement and stronger operational execution.
- Trained AI platforms to understand customer inquiries and to assist future sales processes throughout NFM.
REGIONAL ACCESSORY ADVISOR
Brightstar
Omaha, Nebraska
08.2017 - 01.2019
- Monitored vendor performance and identified operational issues across multiple locations, facilitating timely escalation.
- Coordinated with stakeholders across multiple locations to ensure consistent execution of operational standards.
- Escalated performance and operational issues and supported implementation of process improvements.
- Facilitated communication and issue resolution by building relationships across locations, enhancing operational consistency.
- Coordinated follow-up with internal teams on open service cases.
- Documented customer concerns and maintained accurate CRM information.
- Directed and participated in recruitment and enrollment activities.
TELECOMMUNICATIONS SALES CONSULTANT
AT&T
Omaha, Nebraska
11.2013 - 04.2016
- Managed customer accounts, resolving service issues to enhance customer satisfaction in a high-volume, performance-driven environment.
- Developed customer relationships through effective communication, problem resolution and consistent follow-through.
- Cultivated strong customer relationships through effective communication and problem resolution, ensuring consistent follow-through.
- Managed customer accounts and resolved service issues in a high-volume, performance-driven environment.
- Maintained strong KPI performance while managing competing customer and business priorities.
- Increased revenue by upselling and closing sales, aligning product benefits with client needs.
LEAD TELECOMMUNICATIONS SALES CONSULTANT
Sprint
Omaha, Nebraska
03.2011 - 11.2013
- Guided a team of eight sales consultants, with observations, coaching to assist their development and exceed KPIs
- Recognized as a top regional performer in a results-driven environment.
- Facilitated team performance by tracking KPIs and monitoring performance metrics for leadership.
- Communicated performance expectations and operational priorities clearly to team members.
- Collaborated with store teams to maintain accurate inventory and product displays.
- Addressed customer billing inquiries to provide accurate information. and service concerns with clear customer communication.
- Processed activations, upgrades, and account changes using Sprint sales systems.
- Advised Sprint wireless customers on device options, plans, and service features.
Education
Business Administration And Management
University of Nebraska–Lincoln
Lincoln, NE 08.2008 - 01.2011
High School Diploma -
Benedictine School of Mount Michael
Elkhorn, NE 08.2004 - 01.2008
Skills
- Transportation & Logistics Operations
- Real-Time Operations Management
- Operational Execution
- Flow control
- Exception Management
- KPI & Performance Management
- KPI tracking
- Operational Reporting & Analytics
- Process Improvement
- Continuous Improvement
- Workflow Optimization
- Workforce Planning & Staffing
- Workforce management
- Cross-Functional Collaboration
- People Leadership & Development
- Performance Coaching
- Customer & Account Management
- Strategic Planning
- Microsoft Office / Excel
- Issue resolution
ADDITIONAL INFORMATION
- Title: Operations Manager | Transportation & Logistics | People Leadership | Process Improvement
- Availability: Available for hybrid work in the Omaha, Nebraska area.
Personal Information
- Title: Operations Manager | Transportation & Logistics | People Leadership | Process Improvement
- Availability: Available for hybrid work in the Omaha, Nebraska area.
Timeline
OPERATIONS MANAGER — FLOW CONTROL
United Parcel Service (UPS)
08.2023 - Current
REGIONAL ACCESSORY ADVISOR
Brightstar
08.2017 - 01.2019
CONTACT CENTER SALES CONSULTANT
Nebraska Furniture Mart
04.2016 - 09.2026
TELECOMMUNICATIONS SALES CONSULTANT
AT&T
11.2013 - 04.2016
LEAD TELECOMMUNICATIONS SALES CONSULTANT
Sprint
03.2011 - 11.2013
Business Administration And Management
University of Nebraska–Lincoln
08.2008 - 01.2011
High School Diploma -
Benedictine School of Mount Michael
08.2004 - 01.2008