Ryan Smid
Mchenry
Summary
Proven team player and dependable individual, I leveraged attention to detail and customer service skills at USPS to enhance rural delivery processes, achieving high customer satisfaction. Skilled in using technology for package tracking and demonstrating scheduling flexibility, I significantly contributed to team efficiency and service quality at town tap.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
USPS
03.2015 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Lead Barback
Town Tap
02.2022 - 02.2023
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Expedited drink orders by accurately relaying customer requests to bartenders, resulting in faster service times.
Education
Woodstock High
Woodstock, IL05.2012
Skills
- Dependability
- Observation
- Scheduling flexibility
- Attention to detail
- Teamwork
- Customer service
- Multitasking
Certification
Basset certified
Timeline
Lead Barback
Town Tap
02.2022 - 02.2023
Rural Mail Carrier
USPS
03.2015 - Current
Woodstock High
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