Ryan Smith
Elgin,IL
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
19
19
years of professional experience
Work History
Senior Account Executive
Shopify/ Flexport
06.2022 - Current
- Partnered with e-commerce clients to identify their specific needs and facilitate the growth of their B2B and DTC business
- Managed end-to-end supply chain operations, assisting clients in importing and exporting goods through various modes such as Air and Ocean, overseeing Customs processes, and coordinating Domestic transportation via Rail, FTL, and LTL
- Engineered customized creative pricing solutions aligned with clients' specific needs, demonstrating a strategic understanding of their business objectives and market dynamics
- Worked to identify new business opportunities and worked a strategic business plan to achieve monthly and yearly sales quotas
- Collaborated with Account Executives as a Freight Overlay in the implementation of strategic account plans, facilitating cross-selling initiatives
- Successfully penetrated diverse markets, including SMB, Mid Market, and Enterprise segments, by effectively tailoring and selling freight solutions to meet the unique needs of merchants within each tier
- Executed end-to-end sales processes encompassing prospecting, conducting insightful discovery calls, leading successful contract negotiations, and driving closures on new business opportunities
- Demonstrated proficiency in navigating the entire sales lifecycle to achieve revenue targets
- Collaborated with Business Development Representatives to develop a comprehensive business plan, come up with creative solutions for prospecting, conducting weekly meetings to analyze KPIs and maintain a consistently robust sales pipeline
- Applied the MEDDIC (Metrics, Economic Buyer, Decision Criteria, Decision Process, Identify Pain, Champion) and Challenger Sales Processes to drive strategic sales initiatives, fostering a comprehensive understanding of customer needs and effectively influencing decision-making processes.
Solutions Specialist
Old Dominion
05.2014 - 06.2022
- Consistently grew LTL territory revenue year over year by cultivating and maintaining strong relationships with customers
- Promoted client loyalty by consistently delivering exceptional service and tailoring solutions to meet their needs all while advocating for the customer and OD
- Fostered effective communication and established a robust relationship with the operations team
- Collaborated with leadership, operations and drivers to enhance the overall customer experience
- Engaged with C-level executives to strategize on organizational growth and goal attainment
- Achieved President's Club recognition in 2018 and 2020 by consistently surpassing all performance goals
- Lead the Montgomery sales team in sales/ops meetings
- Guided and mentored new employees in the region, offering valuable advice and direction
- Sold Expedited, Retail, Canada, Mexico and TL services to meet pain points for clients
- Sold International services Ocean and Air Freight to meet client needs.
Account Executive
YRC
08.2010 - 05.2014
- Accountable for the identification, closure, and development of the territory
- Responsible for special services growth
- Responsible for new Canadian business.
Account Executive
Crown Equipment
03.2005 - 08.2010
- Developed business & social relationships with C-level decision makers
- Promoted creative solutions offered by Crown, prepared detailed proposals for all systems and services to be sold; assisted in the preparation of all contracts; negotiated & closed on contracts presented to potential customers
- Consulted on warehouse reorganization to maximize throughput and enhance efficiency
- Focused on end-to-end project management.
Education
Bachelor of Science Degree in Aviation Management -
Southern Illinois University - Carbondale, Illinois
Carbondale, IL05.2001
Skills
- B2B Sales
- Active listening
- Account Planning
- Prospecting and Networking
- Creative Thinking
- Client Relationship Management
- Relationship Building
- Consultative Sales
- Pipeline Development
- Excellent Communication
Sales Training
- Challenger
- Dale Carnegie
Timeline
Senior Account Executive
Shopify/ Flexport
06.2022 - Current
Solutions Specialist
Old Dominion
05.2014 - 06.2022
Account Executive
YRC
08.2010 - 05.2014
Account Executive
Crown Equipment
03.2005 - 08.2010
Bachelor of Science Degree in Aviation Management -
Southern Illinois University - Carbondale, Illinois
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