Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ryan Smith

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Meat Department Associate

Foodlion Grocery Store
05.2023 - 12.2023
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
  • Increased sales, effectively promoting weekly specials and suggesting relevant recipe ideas to customers.
  • Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.

Warehouse Associate

Amazon
10.2022 - 05.2023
  • Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Golf Cart Attendant

McConnell Golf
03.2021 - 04.2022
  • Provided vital support during emergencies, responding quickly to incidents involving golfers or staff members alike.
  • Improved customer satisfaction by providing exceptional service and assistance to golfers.
  • Collaborated with team members to streamline work processes, improving overall productivity levels.
  • Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.

Education

Bachelor of Science - Sports Management

North Carolina State University
Raleigh, NC
05.2026

Associate of Arts -

Stanly Community College
Albemarle, NC
12.2023

Skills

  • Quality Control
  • Team Collaboration
  • Decision-Making
  • Time Management
  • Equipment Maintenance
  • Staff Training

Timeline

Meat Department Associate

Foodlion Grocery Store
05.2023 - 12.2023

Warehouse Associate

Amazon
10.2022 - 05.2023

Golf Cart Attendant

McConnell Golf
03.2021 - 04.2022

Bachelor of Science - Sports Management

North Carolina State University

Associate of Arts -

Stanly Community College

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