Ryan Smith
Richmond,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Meijer
Lexington, KY
04.2015 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored team members on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide..
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw all cash operations for the store assisting the cash office team with overs and shorts.
- Oversaw KY lottery for the store maintaining accurate counts of tickets investigating any shortages.
Operations Manager
Scoots INC/ STL Travel
Lexington, KY
09.2020 - 06.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Monitored daily cash flow and created maps outlining areas of higher profits.
- Maintained and monitored Lexington area budget and created an excel sheet to show profits in all areas of the company.
- Maintained control of 300 Bird scooters in Lexington KY
Student Staff Manager
Eastern Kentucky University Housing
Richmond, KY
05.2014 - 12.2018
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated schedules for Housing events to maintain desired coverage and performance levels.
- Assisted EKU maintenance with work orders for the residential halls to cut down on overall wait time for completion.
- Built and maintained relationships with outside vendors acting as a liaison between EKU housing, students, and vendors.
Education
No Degree - Parks And Recreation
Skills
- Employee Performance Reviews
- Negotiation and Conflict Resolution
- Correcting Discrepancies
- Verbal and Written Communication
- Business Analysis
- Customer Experience Management
- Scheduling and Coordinating
- Special Assignments
Timeline
Operations Manager - Scoots INC/ STL Travel
09.2020 - 06.2021
Customer Service Manager - Meijer
04.2015 - Current
Student Staff Manager - Eastern Kentucky University Housing
05.2014 - 12.2018
Eastern Kentucky University - No Degree, Parks And Recreation