Ryan Smoyer

· Defined and executed the strategic vision for Monitoring, Logging and SRE, positioning automation as a core enabler of scale, speed and consistency. Delivered X% increase in change and release success and X% reduction in MTTD (Mean Time to Detection).

· Implemented automation-driven governance and performance frameworks, strengthening accountability across engineering team and improving delivery transparency. Increased actionable alerts by XX% over two years, with XX% fully automated or immediately actionable by platform and operations teams.

· Built and led a high-performing SRE organization form the ground up, recruiting, developing and enabling talent across diverse skill sets, technical domains and business functions, achieving XX% retention / X% productivity improvement / X% critical skill gaps eliminated.

· Delivered major strategic initiatives on time and within budget, consistently meeting defined outcomes and performance objectives, achieving X% schedule adherence / X% cost efficiency.

· Directed daily operational performance across the enterprise, ensuring reliability, stability and delivery commitments while driving X% increase in uptime / X% reduction in incident volume / X% MTTR improvement through automation investments and automated ticket/incident workflows

· Influenced senior leadership on long-term technology strategy, securing alignment and funding for new automation capabilities, observability enhancements and platform-modernization initiatives that delivered X cost savings / X% operational efficiency gain . X% reduction in technical debt

Assumed leadership of the Disaster Recovery and Resiliency function, delivering significant improvements in DR-related KRIs and elevating operational excellence. Championed higher-fidelity enterprise-wide DR testing resulting in X% improvement in testing success / X% reduction in recovery gaps / X% expansion in testing coverage and scenario complexity

· Developed business case and ROI analysis for product enhancements and next-gen data capabilities using Snowflake and reusable ETL data pipelines

· Crafted integrated data roadmap vision encompassing foundational data and advanced AI capabilities for marketing, resale, and call center operations

· Established product owner team and agile practices to synchronize stakeholder engagement with enterprise deliverables for customer data platform

Designed scalable product team that owned all enterprise customer data deliverables. Increased backlog execution and efficiency by X% due to devops integration and deployment standardization.

· Directed the enterprise AIOps strategy across multiple technology and business functions, consolidating command center operations and automating L0 processes to reduce manual intervention and accelerating incident response. Delivered X% reduction in manual workload / X% faster triage state time / X% improvement in response SLAs

· Built and advanced tiered triage and diagnostic capabilities, leveraging AppDynamics, Splunk and network-level monitoring to enable proactive detection, rapid fault isolation and faster resolution. Achieved X% improvement in root cause accuracy / X% MTTR reduction / X% increase in proactive issue detection across critical platforms

· Transformed operations into a data-driven organization, establishing an operational intelligence model where telemetry and analytics informed decision-making, guided engineering priorities, and shaped continuous-improvement efforts. Enabled X% increase in data-driven decisions / X% improvement in operational forecasting / X% reduction in subjective escalations

· Championed an enterprise-wide storage re-platforming initiative, modernizing infrastructure with next-generation appliances that eliminated capacity and stability constraints. This modernization enabled Ally to scale business growth, improve performance and enhance resiliency while delivering X% increase in storage efficiency / X% reduction in stability-related incidents / X% cost optimization

· Led the enterprise patch management program and major storage initiatives, establishing automated workflows that strengthened operational consistency, reduced risk exposure, and minimized business disruption. Delivered X% improvement in compliance / X% reduction in patching change-related incidents / X% acceleration migration timeline.