Ryan Sorell

-Managed onboarding for new employees during their first 30 days, ensuring a welcoming and well-structured experience. Developed a system covering orientation, ordering Chick-fil-A-approved uniforms and welcome gifts, handling paperwork (I-9, child labor), creating training schedules, and conducting regular check-ins with new employees and their trainers or leaders.
-Conducted regular audits on employee documentation, food handler certifications, and clothing inventory to maintain onboarding consistency and compliance.
- Trained employees needing assistance and actively identified and developed leadership potential within the organization.
- Participated in meetings with the Executive Director and other directors, setting and tracking yearly, monthly, and weekly goals.
- Collaborated with directors to improve store efficiency, both inside and outside, with a focus on speed of service and other key metrics.
- Oversaw catering operations, driving catering growth through daily team communication, sales forecasting, and developing efficient processes for employees and delivering excellent guest service.
- Built and maintained relationships with schools and businesses in the community to drive catering sales and local engagement.
- Ensured compliance with Chick-fil-A standards and quality assurance across operations.
- Developed sales strategies targeting businesses and schools, engaged with fundraising opportunities, and created plans to generate additional revenue.
- Grew non-operational sales, including mobile carryout, mobile app orders, and third-party delivery, by engaging customers through app promotions and special deals.

- Managed day-to-day sales operations, ensuring alignment with sales goals and performance standards.
- Ensured full compliance with health department regulations and Chick-fil-A standards.
- Led and trained leaders to conduct twice-daily food safety and quality audits.
- Met corporate and owner metrics for store cleanliness, ensuring best practices and safety for guests.
- Created staff schedules while maintaining labor productivity targets, and trained leaders to manage and write schedules for their areas.
- Managed a team of over 120 employees, with 40-50 staff members on any given shift per week.
- Oversaw the resolution of equipment issues, parts needs, food product concerns, and in-store emergencies as they occurred.
- Trained and empowered leadership to successfully manage shifts and drive operational excellence.
- Supervised monthly inventory counts, reduced food waste, and implemented cost-saving systems to maintain low food costs.
- Enhanced guest interactions to create a welcoming and friendly experience, improving overall customer satisfaction.
- Drove operational sales growth, consistently meeting expectations and achieving top 20% rankings in market and corporate performance metrics.

- Led a team daily to maintain a fast, efficient, and clean work environment.
- Oversaw daily inventory management to ensure adequate stock levels, conducted food temperature audits, and verified accurate product delivery.
- Trained and developed back-of-house staff, equipping them with the skills and knowledge needed for success.
- Created and executed daily food safety and quality checklists.
- Held responsibility for achieving back-of-house metrics, including food safety scores, compliance with health department regulations, and maintaining efficient service speeds.
- Ensured the upkeep of equipment, performing weekly fryer boil-outs, cleaning vents, and maintaining all machinery.

- Oversee daily operations, including both front-of-house (FOH) and back-of-house (BOH) activities.
- Manage staffing levels, including hiring, training, scheduling, and supervising employees to ensure efficient operations.
- Maintain high standards of customer service by ensuring a welcoming atmosphere and addressing guest concerns promptly.
- Ensure compliance with health, safety, and food handling regulations, including regular audits and staff training.
- Manage inventory and supply chain, including ordering ingredients and supplies, tracking stock levels, and minimizing waste.
- Develop and implement processes to improve operational efficiency, quality control, and cost management.
- Handle financial responsibilities such as budgeting, payroll, and tracking daily sales and expenses.
- Monitor and optimize performance metrics such as labor costs, sales targets, and food and beverage quality.
- Foster a positive work environment that encourages teamwork, motivation, and professional growth.
- Implement marketing strategies and promotions to drive sales and increase customer retention.
- Oversee equipment maintenance and ensure the coffee shop is clean, well-organized, and in good working order.
- Manage vendor relationships and ensure timely and accurate supply deliveries.
- Lead staff meetings to align the team with goals, updates, and ongoing training initiatives.
- Track and analyze key performance indicators (KPIs) to identify opportunities for improvement.
- Ensure exceptional coffee preparation standards by maintaining proper barista training and technique.

- Manage daily operations of the produce department, including ordering, stocking, and merchandising.
- Maintain high-quality standards for produce by regularly inspecting items for freshness, appearance, and expiration dates.
- Monitor inventory levels, track sales trends, and adjust orders to minimize waste and ensure availability of fresh produce.
- Establish and maintain relationships with vendors, negotiating prices and managing delivery schedules to ensure timely and cost-effective stock replenishment.
- Oversee and train staff in proper handling, storage, and display of produce to maintain quality and safety standards.
- Ensure compliance with health and safety regulations, including cleanliness, sanitation, and proper food handling practices.
- Develop and implement merchandising strategies to create visually appealing displays that maximize sales and highlight promotions.
- Conduct regular price checks and competitive analysis to ensure competitive pricing and profitability.
- Monitor department performance against sales targets and adjust strategies as needed to meet financial goals.
- Handle customer inquiries and complaints, providing excellent service and resolving issues in a timely manner.
- Plan and coordinate promotional events and seasonal displays to drive sales and increase customer engagement.
- Supervise and schedule produce department staff, ensuring adequate coverage during peak hours and efficient labor management.
- Perform regular quality control checks on incoming produce shipments and ensure proper rotation of stock (FIFO – First In, First Out).
- Maintain accurate records of sales, inventory, and shrinkage, using data to make informed decisions about ordering and product assortment.
- Collaborate with other department managers to support store-wide goals and cross-promotional opportunities.
- Ensure equipment used in the department (e.g., coolers, scales) is properly maintained and serviced regularly.

- Assist in daily gym operations, ensuring a clean, safe, and well-maintained environment for members and staff.
- Supervise and train gym personnel, including personal trainers, front desk staff, and maintenance teams, ensuring high service standards.
- Monitor and manage membership sales, conduct facility tours, and handle member inquiries to drive membership growth.
- Oversee scheduling for staff to ensure adequate coverage during peak hours and efficient operation.
- Resolve customer complaints and concerns promptly, ensuring a positive member experience and high retention rates.
- Manage gym equipment maintenance, ensuring timely repairs and proper functionality to avoid downtime.
- Assist in planning and implementing promotional events, challenges, and special offers to attract new members and increase member engagement.
- Maintain accurate financial records by assisting in budget management, payroll, and handling member billing issues.
- Collaborate with management to develop strategies for improving operational efficiency and boosting gym profitability.
- Enforce gym policies and ensure compliance with health and safety regulations.