Ryan Soss
Spokane,WA
Summary
Experienced and enthusiastic IT professional with over 20 years of education and experience supporting large and small environments covering Server Hardware, Desktop Hardware, on premise and cloud applications while maintaining data integrity and availability.
Overview
19
19
years of professional experience
Work History
Information Technology Engineer
TeamlogicIT of Spokane
06.2024 - Current
- Utilize various network documentation and management tools to provide support for a wide variety of clients across the Spokane area
- Migrate customer data from on-premise solutions to cloud solutions
- Monitoring the ticket queue and answering help desk calls
- Troubleshoot failing network equipment, Virtual server and hosts, Desktops, printers and associated applications
- Learn and certify in MSP related courses for a large variety of software offerings
Product Support Technician
Monaco Enterprises
11.2023 - 06.2024
- Assisted in the development of internal training materials to improve overall product consistency and speed of production
- Conducting comprehensive product testing to identify and resolve potential issues before deployment
- Utilized the RMF (Risk Management Framework) standards to harden operating systems and installed applications
- Assisting in development of system security protocols and procedures
Automotive Paint Prepper
Various Companies
08.2018 - 11.2023
- Learned how to prepare cars that have collision damage for painting
- Worked with classic and modern cars at various shops in Spokane, WA and Coeur d'Alene, ID
- Also learned how to mix paints for color and clear coat application
Desktop Support / Systems Administrator
Group Health/Kaiser
07.2016 - 08.2018
- Provided desktop and sever support for14 clinic locations in Spokane, WA
- Rebuilt the Primary SAN achieving Sub5ms latency improving the user experience across all locations
- Maintained a secure SSL connection for scanners to communicate with Office365 cloud services
- Streamlined the current Desktop Image to aid in deployment utilizing some WDS tools and creating default user profiles
Desktop Support / Systems Administrator
Enhanced Software Products
06.2012 - 07.2016
- Performed desktop support and server administration centered around a financial database with50+ clients around the US
- Helped customers improve their desktop environment to ensure smooth core software operations
- Rebuilt an aging server/SAN environment to keep up with growth
- Designed and deployed a backup repository Chicago, IL for SQL data stored on an EMC SAN
Desktop Support / Systems Administrator
Rockwood Clinic/Deaconess Medical Center
08.2008 - 06.2012
- Provided Desktop Support for1000 + desktops via phone and on site
- Worked as a team to develop a new universal Image for Windows7 with the ability to deploy images over the network (PXE)
- Designed and Configured a300+ seat Vmware View environment scalable to1000+ Virtual desktops
- Setup new server and SAN hardware to migrate application hosts between locations
Desktop Support Specialist
Columbia Medical Associates
05.2006 - 08.2008
- Performed Desktop, Printer, Telephone, and some server support for Doctors and Staff both Onsite and Via Phone/VNC
- Responsible for refreshing equipment and deploying new hardware for EMR systems in14 Offices throughout Spokane
- Maintained vendor relations to ensure application availability
Education
Bachelor of Arts - Management Information Systems
Washington State University
Pullman, WA06.2005
Skills
- Microsoft SQL Server
- Microsoft Excel
- Software troubleshooting
- Microsoft Windows Server
- Customer support
- VMWare
- VPN
- DNS
- Mac OS
- SAN
- Active Directory
- LAN
- DHCP
Timeline
Information Technology Engineer
TeamlogicIT of Spokane
06.2024 - Current
Product Support Technician
Monaco Enterprises
11.2023 - 06.2024
Automotive Paint Prepper
Various Companies
08.2018 - 11.2023
Desktop Support / Systems Administrator
Group Health/Kaiser
07.2016 - 08.2018
Desktop Support / Systems Administrator
Enhanced Software Products
06.2012 - 07.2016
Desktop Support / Systems Administrator
Rockwood Clinic/Deaconess Medical Center
08.2008 - 06.2012
Desktop Support Specialist
Columbia Medical Associates
05.2006 - 08.2008
Bachelor of Arts - Management Information Systems
Washington State University
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