Ryan Spear
Albuquerque,NM
Summary
Dynamic professional with a proven track record at Genesis Medical Center, enhancing patient satisfaction through efficient route planning and exceptional customer service. Excelled in vehicle maintenance and defensive driving, ensuring safe and timely patient transport. Demonstrated critical thinking and confidentiality compliance, significantly contributing to the company's reputation for reliability and trust.
Overview
8
8
years of professional experience
Work History
Non Emergency Medical Transport
Genesis Medical Center
04.2023 - 08.2024
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Developed strong relationships with regular patients to foster trust in our services.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Achieved daily preparation for vehicle inspections prior to travel.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
Assembler
Walmart
01.2019 - 11.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Screen Printer
Zia Graphics
11.2016 - 03.2017
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Installed and repositioned screen printing plates and pressure roles.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Prepared, mixed and loaded screen ink.
- Performed quality checks and dried, folded and packed completed articles.
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
- Assisted clients throughout the design process ensuring a smooth transition from artwork to the final printed product.
Education
High School Diploma -
Sandia High School
Albuquerque 05.2004
Skills
- Defensive Driving
- Confidentiality Compliance
- Scheduling appointments
- Vehicle Inspection
- Patient Transport
- Route Planning
- GPS Navigation
- Vehicle Maintenance
- Critical thinking abilities
- Customer Service-Oriented
Timeline
Non Emergency Medical Transport
Genesis Medical Center
04.2023 - 08.2024
Assembler
Walmart
01.2019 - 11.2022
Screen Printer
Zia Graphics
11.2016 - 03.2017
High School Diploma -
Sandia High School
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