RYAN SPEDALE
Las Vegas,NV
Summary
Team Leader and organized problem-solver with advanced communication and customer service skills. Previously stepped into roles and quickly making positive changes to drive success. Articulate, enthusiastic and shown a continued passion for building relationships and cultivating partnerships.
Overview
14
14
years of professional experience
Work History
Retention Agent
Cox Communications
Las Vegas, NV
11.2023 - Current
- Implemented sales coaching and improvement plans for agents to achieve their goals as team captain.
- Maintain weekly and monthly goals related to achieving revenue and sales quotas.
- Consistently ranked in top 5% of performers since assuming role.
Business Retention Escalations
Comcast
Centennial, CO
05.2016 - 05.2022
- Achieved agreeable terms in contract negotiations to satisfy client needs.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Resolved customer FCC or social media escalations by negotiating terms and or re writing agreements.
Sales Lead
Dish Network Corp
Littleton, CO
01.2011 - 06.2016
- Drove team in both daily sales as well as long term goals. Took over escalated
customer calls. - Implemented sales coaching and improvement plans for agents to achieve their goals.
- One of two leads that handled project of Dish Network's initial launch of their SlingTV streaming service.
Education
Associate of Applied Science - Hotel Management
Community College of Southern Nevada - Las Vegas, NV, Clark
2002
Skills
- Documentation and Reporting
- Budgeting and Forecasting
- Negotiation and Conflict Resolution
- Verbal and Written Communication
- Customer Relationship Management
- Teamwork and Collaboration
Skills
Advertising, Budget control, Customer service, Leadership, Multi-Task Management, Excel, Word, Salesforce, Sales management, Sales training, Scheduling, Staffing, Computer proficient, Customer needs assessment, Reporting.
Timeline
Retention Agent
Cox Communications
11.2023 - Current
Business Retention Escalations
Comcast
05.2016 - 05.2022
Sales Lead
Dish Network Corp
01.2011 - 06.2016
Associate of Applied Science - Hotel Management
Community College of Southern Nevada - Las Vegas, NV, Clark
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