Ryan Stauss
Mountlake Terrace,WA
Summary
Proactive and detail-oriented professional with a strong background in troubleshooting and customer service, honed at ELM for attention to detail, communication and support. Excelled in enhancing team efficiency and fostering client relationships, leading to significant improvements in service quality. Skilled in multitasking, organization, and eager to apply these strengths in dynamic environments.
Overview
8
8
years of professional experience
Work History
Trouble Technician
ELM
07.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed daily audits on all completed tickets to improve quality and efficiency.
- Promoted supportive behaviors to enhance team morale.
- Utilized troubleshooting techniques to identify and protect company facilities deemed to be trouble locates.
- Became versed in tensing, archives, as-built documentation, and the Esri mapping system.
- Built strong working relationships with current PSE personnel, such as pipe inspectors and damage prevention teams.
- Maintained and built good-standing relationships with various contractors and companies in King County.
Owner/Operator
Flowers Baking Company
06.2017 - 04.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Set up promotions, sold displays, and managed inventory to grow profits.
- Created and oversaw monthly P&I reports.
- Interviewed, screened, and trained all employees.
Education
Kelso Highschool
Kelso, WAGeneral Studies
Washington State University
Pullman, WASkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Eager to learn
References
Mitch Balzer- pipe inspector King County 253 377 9539
Jackson Bergland- Damage Prevention Representative 206 300 9851
Tyson Erickson- GFR PSE
206 561 0753
Zach kukendahl-GFR PSE
425 393 5504
Eddie Combs-SPU Lead
425 428 3033
Brady Zegers- SCL linemen/ locator
425 445 3681
Chris Davis- Trainer ELM
360 509 7160
Justin Goulet- Lead NW King County
425 238 6786
Timeline
Trouble Technician
ELM
07.2023 - Current
Owner/Operator
Flowers Baking Company
06.2017 - 04.2023
Kelso Highschool
General Studies
Washington State University
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