Ryan Stock
Boonville,MO
Summary
Professional experience encompasses coordination between departments to facilitate medication management processes, ensuring patients receive necessary support. Skills include effective communication, critical thinking, and team development, all essential for fostering relationships between patients and healthcare providers. Aiming to leverage extensive experience in operations management to enhance patient care as a Patient Medication Liaison. Committed to improving patient outcomes through effective problem-solving and collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certfied Pharmacy Technician
Walmart
Boonville, MO, MO
11.2018 - Current
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Assisted patients in understanding their medication instructions and usage directions.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Overnight Support Manager
Walmart
Boonville, MO
02.2016 - 12.2019
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Maintained cummunication with opening manager make sure their setup for success.
- Presenting soultions to superiors to conflicts in order to meet goals.
Backroom and Front End Zone Manager
Walmart
Boonville, MO
08.2012 - 06.2015
- Managed staff of 10-20 associates; responsible for hiring, training and developing team members.
- Ensured front end operations ran smoothly, efficiently and met customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed backroom operations and ensured compliance with company policies and procedures.
- Enforced safety policies ensuring a safe working environment for all employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Inventory Manager
Walmart
Boonville, MO
07.2010 - 06.2011
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Organized and cleaned backroom and equipment to improve operations.
Education
High School Diploma -
Boonville High School
Boonville, MO06-2001
Skills
- Customer service
- Effective communication
- Team development
- Critical thinking
Certification
- PTCB Certified
References
References available upon request.
Timeline
Certfied Pharmacy Technician
Walmart
11.2018 - Current
Overnight Support Manager
Walmart
02.2016 - 12.2019
Backroom and Front End Zone Manager
Walmart
08.2012 - 06.2015
Inventory Manager
Walmart
07.2010 - 06.2011
High School Diploma -
Boonville High School