Ryan STOWE
Customer Service Technician
Hartwell,GA
Summary
Dynamic and results-oriented professional with extensive experience at Jasper Engines & Transmissions, adept in customer service and parts installation. Excelled in troubleshooting, fostering customer empathy, and driving revenue growth through top-quality control. Skilled in training and prioritizing tasks to enhance team productivity and service standards.
Overview
19
19
years of professional experience
Work History
Customer Service Technician
Jasper Engines & Transmissions
Jasper, IN
03.2022 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Created user accounts on the company's internal information system for new customers.
- Assisted customers with technical issues related to products or services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
Parts Advisor/Technician-in-Training
Tri County Chevrolet
Royston, GA
08.2015 - 06.2020
- Technician -Diagnose and repair customer vehicle concerns
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Operated point of sales and parts lookup computer systems.
Store Manager
O'Reilly Auto Parts
Hartwell, GA
05.2006 - 07.2015
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Controlled and managed Payroll
Education
Diploma - Automotive Technology
Athen's Technical College
Athens, GA05.2005
High School Diploma - College/Tech Prep With Distinction
Franklin County High School
Carnesville, GA05.2003
Skills
- Customer service
- Parts installation knowledge
- Training
- Troubleshooting and diagnosis
- Customer empathy
- Prioritization
- Documentation and reporting
- Policy adherence
Timeline
Customer Service Technician
Jasper Engines & Transmissions
03.2022 - Current
Parts Advisor/Technician-in-Training
Tri County Chevrolet
08.2015 - 06.2020
Store Manager
O'Reilly Auto Parts
05.2006 - 07.2015
Diploma - Automotive Technology
Athen's Technical College
High School Diploma - College/Tech Prep With Distinction
Franklin County High School
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