Ryan Sue
Queens
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Multi-talented Sales Assistant that’s adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Great in sales and customer relationship management, with background in diverse sales environments. Possessing a strong communication, negotiation, and strategic planning skill critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Patient Transporter
Friends In Need
Queens
08.2022 - Current
- Transported patients safely to various departments within the facility.
- Assisted medical staff by providing necessary support during patient transfers.
- Maintained cleanliness and organization of transport equipment and areas.
- Coordinated with healthcare teams for timely patient arrivals and departures.
- Communicated effectively with patients to ensure comfort during transport.
- Adhered to safety protocols while moving patients throughout the facility.
- Greeted patient and explained transport plan and destination.
- Maintained cleanliness of transport vehicles and equipment.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Informed family members of patient's arrival at the assigned destination.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
Lead Driver
PDQ logistics
Compton
02.2019 - 04.2022
- Managed daily route planning for timely deliveries across designated areas.
- Oversaw vehicle maintenance and inspections to ensure safety compliance.
- Trained new drivers on company policies and safe driving practices.
- Provided support to drivers during their route if needed.
- Developed processes for handling unexpected delays or cancellations due to weather conditions or traffic congestion.
- Created daily, weekly, monthly reports summarizing driver activity.
- Checked vehicle after shift for damage.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Transported clients to specified destinations safely and on-time.
- Logged deliveries, drop-off times and special conditions in company system.
- Delivered priority and next day air packages to USPS before drop off time.
Supervisor
Pressed Juicery
Torrance
02.2021 - 01.2022
- Trained new employees on equipment use and safety procedures.
- Ensured compliance with health and safety regulations in food preparation.
- Supervised daily operations of juice production and staff activities.
- Conducted performance evaluations for team members on a regular basis.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Cashier
Costco
Rego Park
04.2018 - 09.2019
- Processed customer transactions efficiently at high-volume retail environment.
- Maintained accurate cash drawer and balanced funds at shift end.
- Assisted members with product inquiries and provided exceptional service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated point-of-sale systems to manage transactions seamlessly.
Crew Leader
McDonald's
Jamaica
09.2015 - 05.2017
- Supervised team members to ensure efficient daily operations and service.
- Trained new crew members on customer service and food safety standards.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Scheduled shifts for crew members to optimize coverage during peak hours.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored task completion to meet company standards for performance.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Responded promptly to customer inquiries concerning services provided by the crew.
Education
Plumbing/Pipefitting - Plumbing
Apex Technical School
Long Island City, NY 10.2018 - 09.2019
TASC
Jamaica, New YorkSkills
- Safety compliance
- Time management
- Team coordination
- Customer service
- Effective communication
- Conflict resolution
- Attention to detail
- Problem solving
- Problem resolution
- Patient confidentiality
- Mobility assistance
- Patient communication
- Emotional support
- Decision-making
- Sales techniques
- Point-of-sale operation
- Product knowledge
- Team leadership
- Communication skills
- Calm demeanor
- Flexible schedule
- Customer relationship management
- Flexibility and adaptability
Languages
English
Native/ Bilingual
Certification
- CompTia Certified 2015
- Cisco Certified Network Associate(CCNA) 2015
- Drivers License
- Plumbing/Pipefitting
Timeline
Patient Transporter
Friends In Need
08.2022 - Current
Supervisor
Pressed Juicery
02.2021 - 01.2022
Lead Driver
PDQ logistics
02.2019 - 04.2022
Plumbing/Pipefitting - Plumbing
Apex Technical School
10.2018 - 09.2019
Cashier
Costco
04.2018 - 09.2019
Crew Leader
McDonald's
09.2015 - 05.2017
TASC