Ryan Sugg
Depew
Summary
Inventory Manager with over 8 years in the automotive industry, leveraging negotiation, financial analysis, and team leadership to streamline inventory processes and enhance customer satisfaction. Demonstrates a visionary approach in optimizing sales strategies and fostering collaborative environments, aiming to innovate in an automotive financing role. Committed to driving results through strategic initiatives and advanced customer relationship management.
Overview
8
8
years of professional experience
Work History
Service Advisor
West Herr
10.2023 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Inventory Manager
Towne Volkswagen Audi Buffalo
02.2019 - 10.2023
- Oversee vehicle paperwork, enhancing sales finalization with auction collaboration
- Lead associates in purchasing and inventory control, boosting operational efficiency
- Manage vendor deliveries, ensuring quality and timely arrivals
- Communicate operational updates to supervisors, maintaining transparency
- Complete lease paperwork and research returns, supporting retail operations
- Optimised inventory management, enhancing efficiency in vehicle paperwork, title status, and pricing
- Resulted in improved sales finalisation rates and streamlined operations
Automotive Sales & Business Development Manager
Northtown Toyota/Volkswagen
01.2017 - 02.2019
- Promoted from Floor Associate to Business Development Manager
- Increased sales and built a strong appointment coordination team
- Established rapport with customers across multiple locations, enhancing customer satisfaction and loyalty
- Worked closely with the financing department to secure favorable loan terms for customers
- Assisted customers in understanding and selecting financing options that best met their needs
Education
45 Credits - Business Administration
Erie Community College
Buffalo, NY01.2005
Skills
- Financial Analysis (Experienced)
- Customer Relationship Management (Experienced)
- Sales Strategy (Skillful)
- Inventory Management (Expert)
- Team Leadership (Experienced)
- Negotiation (Experienced)
Timeline
Service Advisor
West Herr
10.2023 - 03.2025
Inventory Manager
Towne Volkswagen Audi Buffalo
02.2019 - 10.2023
Automotive Sales & Business Development Manager
Northtown Toyota/Volkswagen
01.2017 - 02.2019
45 Credits - Business Administration
Erie Community College
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