Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Sun

Tempe,Arizona

Summary

Dynamic and motivated college student at ASU with a strong foundation in customer service and hospitality, Possessing a proven track record of delivering exceptional service to guests, I excel in fostering positive customer experiences through attentive communication and proactive problem-solving. Known for my ability to thrive in high-pressure situations while maintaining a friendly and approachable demeanor, I am adept at multitasking and collaborating with team members to ensure smooth operations. Eager to leverage my skills and experiences to contribute effectively in a challenging and dynamic work environment.

Overview

5
5
years of professional experience

Work History

Server

Gen Korean BBQ
Chandler, AZ
05.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Upsell
  • Took orders, made drinks, and provided refills
  • Multi-tasking
  • POS system

Warehouse Worker

FedEx, Hello Fresh
Chandler/Phoenix, AZ
04.2023 - 06.2023
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Packaged Items
  • Moved heavy boxes over 50 pounds
  • Reported to supervisor if any issues were to occur
  • Teamwork
  • Problem solving

Server Assistant

North Italia
Gilbert, AZ
09.2021 - 05.2023
  • Set up tables and chairs for parties and large groups.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Carried food orders to specific restaurant tables and served guests.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Cleared dishes after courses for prompt table maintenance.
  • Provided exceptional service to high volume of daily customers.
  • Responded promptly to requests from servers or other staff members.

Valet Attendant

LAZ Parking Valet, Hyatt Regency
Phoenix, AZ
09.2021 - 03.2022
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
  • Greeted customers and provided excellent customer service.
  • Provided directions and recommendations on local attractions upon request from customers.

Food Runner

The Sicilian Butcher
Chandler, AZ
10.2019 - 04.2020
  • Delivered food to guests in a timely manner while following safety protocols.
  • Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Responded to guest inquiries promptly and professionally.
  • Greeted guests with friendliness and professionalism.
  • Assisted servers with food delivery to ensure prompt service.
  • Performed opening and closing duties as assigned by management.

Education

Bachelor of Arts - Political Science BA

Arizona State University
Tempe, AZ
05-2027

High School Diploma -

Hamilton High School
Chandler, AZ
05-2021

Skills

  • Guest Engagement
  • Safe Food Handling
  • Beverage Preparation
  • Liquor, wine, and food service
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Price memorization
  • Menu knowledge
  • Cash Handling
  • Guest Seating
  • Positive and professional
  • Strong Work Ethic
  • Exceptional customer service
  • Teamwork
  • Effective Communication
  • Patience

Timeline

Server

Gen Korean BBQ
05.2023 - Current

Warehouse Worker

FedEx, Hello Fresh
04.2023 - 06.2023

Server Assistant

North Italia
09.2021 - 05.2023

Valet Attendant

LAZ Parking Valet, Hyatt Regency
09.2021 - 03.2022

Food Runner

The Sicilian Butcher
10.2019 - 04.2020

Bachelor of Arts - Political Science BA

Arizona State University

High School Diploma -

Hamilton High School

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Ryan Sun