Ryan Sundermeyer
Fairborn,OH
Summary
Detail-oriented professional with extensive experience in technical documentation and system diagnostics. Adept at creating and revising parts manuals, ensuring clarity and accuracy in technical communications. Strong background in managing payroll, inventory, and budget analysis, leading to improved operational efficiency and customer satisfaction. Committed to continuous improvement and delivering high-quality results in diverse management roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Writer
Buckeye Harley-Davidson
Vandalia, OH
- Current
- Schedule Service Appointments
- Open & Close Work Orders
- Perform Cashier Functions
- Deliver Superior Customer Service
- Follow-up Calls.
- Assist customers in selecting add-on’s to their motorcycle. Scheduling repairs and service. Look up correct parts for technicians to install. Build work orders, edit work orders.
Maintenance Supervisor
Thousand Trails RV Resort
Wilmington, OH
04.2021 - Current
- As a Maintenance supervisor I perform various maintenance duties requiring technical labor skills, including HVAC repairs and adjustments, plumbing, light carpentry/construction, appliance repair and more. I work as a team participant along with the Maintenance Supervisor to ensure the community meets the quality maintenance standards set by ELS (Thousand Trails’ parent company).
- Work closely with management to maintain a clean, safe and appealing property.
- Attend morning staff meetings to communicate daily vendor appointments and required work.
- Responsible for pool care, maintenance, upkeep, opening, closing, and repair.
- Communicate regularly and professionally with management and staff while working closely with them on all special maintenance projects.
- Maintain grounds and common areas keeping them free from trash and debris.
- Report maintenance concerns directly to management and perform repairs.
- Mow, weed, and edge common areas and vacant lot grounds.
- Conduct irrigation systems repairs.
- Required to move heavy objects and drive maintenance trucks to various locations on the property.
- Responsible for monitoring and controlling maintenance inventory and supplies.
- Perform and responsible for all other miscellaneous duties as assigned such as: three phase electric, hydraulic systems, water systems, water heater repairs, and roofing repairs.
- Tractor certification; required to operator tractor to move gravel around property and grade roads.
- Use of PLC Controllers on a daily basis.
Parts manual technical writer
Morooka America
Glen Allen, VA
04.2020 - Current
- Heavy equipment operator license.
- Interoperates contractual specifications, engineering drawings reports, and other technical data to create Technical Manuals.
- Creates text using computers and bill of materials.
- Determines requirements for artwork and requests art by use of sketches and marked-up drawings to provide a clear definition of each illustration.
- Checks technical accuracy, quality inspection/assurance, artwork, type and completed package.
- Prepares parts lists and source material to develop artwork and final camera-ready copy.
- Compiles figures lists for illustrated parts breakdown.
- Attends conferences for the purpose of acquiring all specifications, milestones, guidelines, etc.
- Provides guidance and instruction as needed to associate(s) involved in project.
- Completes job requirements on a schedule while maintaining communication with fellow associates, clients, and upper management on job status.
- Interfaces with customer or Government representatives, as required during length of project.
Parts manual technical writer “Cataloger II”
O'Neil and Associates
Miamisburg, OH
08.2016 - 04.2020
- Interoperated contractual specifications, engineering drawings, reports and other technical data in order to create Technical Manuals.
- Created text using computers and bill of materials.
- Managed 20+ employees.
- Determined requirements for artwork and requested art by use of sketches and marked-up drawings to provide a clear definition of each illustration.
- Responsible for checking technical accuracy, quality inspection, artwork, type and completed package.
- Prepared parts lists and source material to develop artwork and final camera-ready copy.
- Compiled figures lists for illustrated parts breakdown.
- Attended conferences for the purpose of acquiring all specification, milestone, guidelines, etc.
- Provided guidance and instruction as needed to associates involved in the project.
- Completed job requirements on a schedule while maintaining communication with fellow associates, clients and upper management on job status.
- Interfaced with customers and Government representatives, as required, during length of project.
- Participated in production of illustrated parts catalogs and related spare parts documents to ensure that assigned tasks were in compliance with military or commercial requirements.
- Collected and compiled data used in parts catalogs as required.
- Obtained information from engineering drawings, bills of material, ECNs, ECPs, EOs, vendors, and other available sources as well as compiled vendor code lists.
- Experienced in preparation and compilation of parts lists and source materials using computer software to develop artwork and final copy.
- Knowledgeable of provisioning specifications.
- Traveled to customer/vendor sites by air or vehicle as required.
Store Manager
Genuine Auto Parts
Fairborn, OH
03.2015 - 08.2016
- Lead a successful team while maximizing sales and profits by creating a superior customer service experience.
- Responsible for managing 20+ employees.
- Provided excellent customer service with professional mannerism and providing assistance in obtaining parts, advising customers of parts needs and recommend substitution of parts when a replacement was not available.
Store Manager
O'Reilly Auto Parts
Kettering, OH
12.2013 - 03.2015
- Responsible for sales, appearance and overall operations of the store.
- Insured the store followed all company policies and procedures aimed towards the company operating as economically and efficiently as possible.
- Provided excellent customer service with professional mannerism and providing assistance in obtaining parts, advising customers of parts needs and recommended substitution of parts when a replacement was not available.
- Promoted company customer service programs such as rewards program, while developing good sales relationships to obtain and retain commercial accounts.
- Responsible for making employee work schedules, paperwork and conducting monthly store meetings.
- Oversaw asset management, inventory protection and all operational forthcomings.
Assistant Store Manager
O'Reilly Auto Parts
Kettering, OH
04.2008 - 12.2013
- Assisted the Store Manager with sales, appearance and overall operations of the store.
- Ensured the store followed all company policies, guidelines and procedures aimed towards the company operating as economically and efficiently as possible.
- Provided excellent customer service with professional mannerism as well as obtaining parts, while advising customers of parts needs and recommend substitution of parts when a replacement was not available.
- Promoted company customer service programs such as rewards program, while developing good sales relationships to obtain and retain commercial accounts.
- Assisted with making the schedule, employee management, asset management, inventory and day to day operations.
Retail Service Specialist
O'Reilly Auto Parts
Kettering, OH
11.2007 - 04.2008
- Provided support for/to the Assistant Store Manager and Store manager in areas of sales, customer service, store appearance and operations.
- Provided excellent customer service both in person and over the phone.
- Was tasked with the role of management position in absence of Store manager and Assistant manager.
- Moved merchandise weighing up to 60 pounds.
- Handled cash/charge transactions correctly and core/part returns appropriately.
Assistant Store Manager
Genuine Auto Parts
Fairborn, OH
10.2002 - 03.2007
- Lead a successful team while maximizing sales and profits by creating a superior customer service experience.
- Provided customers with professional assistance in obtaining parts, while advising customers of parts needed, and recommended substitution of parts when a replacement was not available.
- Serviced professional customer accounts and developed excellent sales relationships while promoting customer service programs.
- Maintained a safe environment by ensuring the sales floor, stock room and outside areas were well clean, organized and front faced.
- Ensured maintenance on the company trucks were current and up to expectations.
Driver
Genuine Auto Parts
Fairborn, OH
02.2002 - 10.2002
- Primary focus was delivering the right parts to the right people at the right time, engaging customers as the face of the company.
- Utilized both manual and automatic transmission vehicles while being responsible for lifting and moving merchandise weighing up to 60 pounds.
- Handled cash/charge transactions correctly and core/parts returns appropriately.
- Maintained a distribution log to record all deliveries and pick-ups made.
- Responsible for inspecting, maintaining and protecting company assets, merchandise, vehicles, company facility and associates.
Education
High school or equivalent - undefined
School of Tomorrow
Fairborn, OH04.2012
Skills
- Industrial maintenance
- Microsoft Teams
- Schematics
- Store management
- Asset Management
- Technical Writing
- Quality control
- Cash register
- Communication skills
- Quality inspection
- Marketing
- Heavy equipment operation
- Service writing
- Graphic Design
- Automotive service
- Electrical experience
- Schedule management
- Microsoft Office applications proficiency
- Effective organizational skills
- Programmable logic controller expertise
- Sales experience in outside markets
- Blueprint analysis skills
- Leadership in supervisory roles
- Measurement tools knowledge (micrometers, calipers)
- Dispatching logistics management
- Cataloging techniques for inventory control
- Equipment repair skills and knowledge base
- CRM software utilization for customer relations management
- Mechanical understanding with a focus on quality assurance
- Illustration capabilities alongside CAD proficiency
- Adobe Illustrator for graphic design projects
- Management of auto service operations
Certification
- ASE Certification
- Driver's License August 2021 to August 2024
- Driver's License
- Forklift Certification
Timeline
Maintenance Supervisor
Thousand Trails RV Resort
04.2021 - Current
Parts manual technical writer
Morooka America
04.2020 - Current
Parts manual technical writer “Cataloger II”
O'Neil and Associates
08.2016 - 04.2020
Store Manager
Genuine Auto Parts
03.2015 - 08.2016
Store Manager
O'Reilly Auto Parts
12.2013 - 03.2015
Assistant Store Manager
O'Reilly Auto Parts
04.2008 - 12.2013
Retail Service Specialist
O'Reilly Auto Parts
11.2007 - 04.2008
Assistant Store Manager
Genuine Auto Parts
10.2002 - 03.2007
Driver
Genuine Auto Parts
02.2002 - 10.2002
Service Writer
Buckeye Harley-Davidson
- Current
High school or equivalent - undefined
School of Tomorrow