Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Taylor

Philadelphia,PA

Summary

Motivated and personable customer service professional with over 4 years of experience in customer-facing roles. Proven ability to resolve issues under pressure, provide accurate information, and maintain high guest satisfaction in fast-paced environments. Strong communicator with a commitment to service excellence and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amtrak
New York, NY
07.2023 - Current
  • Process customer transactions using ticketing software and POS systems.
  • Provide clear and accurate travel information on schedules, routes, and policies.
  • Resolve complaints quickly and professionally, maintaining a calm demeanor in high-pressure scenarios.
  • Uphold company standards while assisting hundreds of travelers daily.

Food Service Worker

Walt Disney World Resort
Orlando, FL
01.2022 - 06.2022
  • Prepared food according to health and safety regulations in a high-volume environment.
  • Provided prompt and friendly service to guests, assisting with orders and dietary needs.
  • Supported stock rotation and inventory tracking to meet daily operational goals.
  • Maintained a clean, organized, and safe workspace.

Retail Sales Associate

Rite-Aid Pharmacy
Drexel Hill, PA
05.2018 - 10.2020
  • Assisted customers with product selection and purchase decisions.
  • Operated POS systems to complete transactions and returns.
  • Restocked merchandise and managed inventory to optimize store presentation.
  • Collaborated with team members to maintain a customer-friendly environment.

Education

Bachelor Of Science - Hospitality Management

University of Pittsburgh At Bradford
Bradford, PA
04.2023

Skills

  • Conflict Resolution & Customer Relations
  • Amtrak RailRes ticketing and POS systems
  • Inventory Management
  • Working in Teams

Timeline

Customer Service Representative

Amtrak
07.2023 - Current

Food Service Worker

Walt Disney World Resort
01.2022 - 06.2022

Retail Sales Associate

Rite-Aid Pharmacy
05.2018 - 10.2020

Bachelor Of Science - Hospitality Management

University of Pittsburgh At Bradford