RYAN TAYLOR
Miami
Summary
Provided expert troubleshooting for Windows and macOS environments, administering Active Directory and Microsoft 365 to enhance customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst II
Dyopath LLC / Royal Caribbean Group
Miami, FL
01.2023 - Current
- Provided tier 1 and tier 2 support for hardware, software, and network issues across Windows and macOS environments.
- Spearheaded deployment and configuration of images for laptops, desktops, peripherals, printers, and mobile devices.
- Directed administration of Active Directory and Microsoft 365, ensuring efficient user access management for Exchange Online, Teams, and SharePoint.
- Managed security protocols for endpoint devices through Microsoft Intune and Azure Active Directory.
- Conducted remote diagnostics and troubleshooting using TeamViewer and other diagnostic tools.
- Recorded incidents to uphold compliance with service level agreements.
Accounting / Administrative Assistant
Corporate Consulting Associates
Miami, FL
01.2010 - 01.2023
- Facilitated financial transaction processing, tax preparation, and spreadsheet development.
- Safeguarded client data and proprietary financial information to ensure compliance and trust.
- Compiled and assisted in the preparation of financial statements, including balance sheets and income statements.
- Exhibited precision, dependability, and meticulous attention to detail in administrative and accounting functions.
Customer Loyalty Manager
AT&T
Sunrise, FL
01.2020 - 01.2022
- Oversaw high-volume customer accounts, addressing technical and billing service issues.
- Facilitated resolution of escalated cases as primary point of contact, ensuring customer satisfaction.
- Identified and rectified technical issues impacting mobile network and account services.
- Facilitated collaboration with internal support teams to address advanced technical and policy escalations.
- Facilitated negotiations for retention and service adjustments to enhance customer loyalty.
Retail Sales Consultant
Best Buy
Sunrise, FL
01.2014 - 01.2020
- Acted as LG Home Theater vendor representative, delivering expert technical product support.
- Executed hands-on demonstrations and articulated intricate audio/video technologies.
- Diagnosed and resolved product setup connectivity and performance issues.
- Cultivated robust customer relationships through effective and professional communication.
- Facilitated communication of customer feedback to enhance product presentation and training initiatives.
Retail Sales Associate
Macy's
Sunrise, FL
01.2010 - 01.2014
- Executed high-quality customer service by assessing client needs and delivering precise product information.
- Facilitated issue resolution and addressed customer inquiries in a dynamic environment.
- Cultivated strong customer relationships through effective communication and professionalism.
- Ensured reliability, punctuality, and strict adherence to operational procedures.
Education
Associate of Applied Science - Computer Information Systems
Miami Dade College
Miami, FL01.2020
Skills
- Systems & Infrastructure: Active Directory, Azure AD (Entra ID), Microsoft 365 Admin Center, Exchange Online, SharePoint, Teams
- Endpoint Management: Microsoft Intune (MDM), OS Imaging and Deployment, Hardware Diagnostics, Peripheral Troubleshooting
- Platforms: Windows 10/11, macOS, iOS, Android
- Tools: ServiceNow, TeamViewer, RDP, Microsoft Office Suite
Certification
- - CompTIA A+ (2025)
- - CompTIA Network+ (In Progress)
Timeline
Desktop Support Analyst II
Dyopath LLC / Royal Caribbean Group
01.2023 - Current
Customer Loyalty Manager
AT&T
01.2020 - 01.2022
Retail Sales Consultant
Best Buy
01.2014 - 01.2020
Accounting / Administrative Assistant
Corporate Consulting Associates
01.2010 - 01.2023
Retail Sales Associate
Macy's
01.2010 - 01.2014
Associate of Applied Science - Computer Information Systems
Miami Dade College