Ryan Thomas
Brooklyn,NY
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residen Adviser
Bhrags Alliance
01.2025 - Current
- Developed strategic plans to enhance client engagement and retention.
- Analyzed market trends to inform decision-making and service improvements.
- Facilitated workshops to train staff on best practices and operational efficiency.
- Collaborated with cross-functional teams to align objectives and streamline processes.
- Implemented CRM tools to optimize client relationship management and reporting.
- Evaluated client feedback to refine service offerings and improve satisfaction.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Led initiatives for process enhancements, significantly increasing team productivity.
- Pioneered client onboarding process that significantly reduced time to first investment.
- Strengthened client relationships through regular, insightful communication regarding market trends and portfolio adjustments.
- Improved client retention rates by developing and implementing comprehensive advisory plans tailored to individual needs.
- Streamlined client reporting mechanisms, providing more transparent and accessible investment performance data.
- Led team in development of digital advisory platform, enhancing accessibility and engagement for clients.
- Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
- Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
Ride Operator
Luna Park in Coney Island
05.2022 - 09.2024
- Operated rides safely and efficiently, ensuring guest enjoyment and adherence to safety protocols.
- Conducted pre-ride inspections to maintain equipment functionality and compliance with safety standards.
- Assisted guests with boarding procedures, providing clear instructions to enhance ride experience.
- Monitored ride operations, identifying and addressing potential safety concerns promptly.
- Trained new team members in operational procedures and customer service best practices.
- Implemented feedback mechanisms to improve guest satisfaction and overall ride efficiency.
Crew Member
Barclay Center
06.2019 - 02.2020
- Provided exceptional customer service in high-pressure environments, ensuring positive guest experiences.
- Operated point-of-sale systems accurately, handling cash and electronic transactions efficiently.
- Assisted in setup and teardown of events, ensuring timely completion of tasks and adherence to safety protocols.
- Collaborated with team members to maintain cleanliness and organization within work areas during events.
- Resolved guest inquiries promptly, enhancing overall satisfaction with services provided at the venue.
- Monitored inventory levels, assisting in restocking supplies as needed during busy event days.
Furniture Mover
JK MOVERS
06.2017 - 01.2019
- Coordinated logistics for efficient furniture loading and unloading processes.
- Ensured safe transportation of items by adhering to safety protocols and best practices.
- Trained new team members on proper handling techniques and equipment use.
- Assisted in planning optimal routes for timely deliveries to enhance customer satisfaction.
- Maintained accurate inventory records and updated tracking systems regularly.
- Evaluated workflows and proposed improvements to increase operational efficiency.
- Managed equipment maintenance schedules to ensure functionality during moves.
Retail Sales Associate
Key Food Supermarket
03.2017 - 08.2018
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock assessments and organization.
- Processed transactions efficiently using point-of-sale systems, ensuring prompt customer service.
- Collaborated with team members to create visually appealing product displays that increased foot traffic.
- Monitored customer feedback to identify areas for service improvement and operational efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer complaints effectively, reinforcing brand loyalty and satisfaction levels.
Education
Associate of Arts - Marketing Management
Kingsborough Community College
Brooklyn, NY06-2019
High School Diploma -
High School For Medical Professions
Brooklyn, NY06-2017
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ticket collection
- Ride set up
- Ride operations
- Policy compliance
- Safety procedures
- Operations monitoring
- Emergency procedures
- Safety reporting
- Written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified CPR, F02,FOOD HANDLER,NAICAN
Timeline
Residen Adviser
Bhrags Alliance
01.2025 - Current
Ride Operator
Luna Park in Coney Island
05.2022 - 09.2024
Crew Member
Barclay Center
06.2019 - 02.2020
Furniture Mover
JK MOVERS
06.2017 - 01.2019
Retail Sales Associate
Key Food Supermarket
03.2017 - 08.2018
Associate of Arts - Marketing Management
Kingsborough Community College
High School Diploma -
High School For Medical Professions