Ryan Thompson
Bensalem,PA
Overview
6
6
years of professional experience
Work History
Opthalmic Technician
Tri-Century Eye Care
11.2022 - Current
- Performed comprehensive ophthalmic diagnostic testing, including visual acuity assessments, tonometry, refractometry, and ophthalmic imaging
- Assisted ophthalmologists in patient examinations, and procedures, ensuring accurate documentation and maintaining a sterile environment
- Proficiently operated advanced ophthalmic instruments and equipment, such as OCT, Fundus camera, and visual field machines
- Educated patients on proper eye care, contact lens insertion and removal, and the safe and effective use of prescribed medications
- Managed and maintained patient records, ensuring compliance with privacy regulations and maintaining accurate and up-to-date information
- Demonstrated exceptional interpersonal skills, establishing rapport with patients and providing compassionate care in a fast-paced environment.
Vision Center Associate
Vision Center by Walmart
09.2017 - 10.2021
- Accurately measuring patients' pupillary distance, frame size, and facial features to ensure proper fitting
- Dispensing and fitting eyeglasses and contact lenses, ensuring optimal vision correction and comfort
- Collaborating with optometrists to address patients' eye health concerns and coordinate necessary referrals
- Maintaining organized patient records, including prescription information, measurements, and follow- up appointments
- Utilized in-depth product knowledge to educate customers on features, troubleshoot problems, and guide them towards appropriate solutions
- Demonstrate proficiency in handling a high volume of inbound calls, emails, and in-person interactions, consistently meeting or exceeding performance targets.
Education
Diploma - Creative
and Performing Arts High School
Skills
- Customer Support (8 years)
- Customer Care (8 years)
- Customer Service (8 years)
- Technical Support (3 years)
- HIPAA Compliant
- Ophthalmology Experience
- Medical Records
- Insurance Verification
- Medical Scheduling
- Biometry Experience
Timeline
Opthalmic Technician
Tri-Century Eye Care
11.2022 - Current
Vision Center Associate
Vision Center by Walmart
09.2017 - 10.2021
Diploma - Creative
and Performing Arts High School
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