Ryan Thompson
New Braunfels,TX
Summary
Adept at enhancing customer satisfaction and retention, my role at 2 Men And A Truck showcased my ability to resolve issues swiftly, leveraging CRM software and organization skills. Achieved high levels of repeat business through exceptional service, demonstrating both technical proficiency and a goal-oriented approach.
Friendly and positive with exceptional communication and interpersonal skills. Possesses foundational understanding of customer relations and sales principles, combined with proficiency in handling inquiries and resolving issues efficiently. Capable of fostering strong customer relationships and driving satisfaction through attentive service and effective problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Sales and Service Expert
2 Men And A Truck
03.2024 - 09.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
Cashier
Zaxbys
06.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Service Technician
Discount Tire
09.2022 - 04.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
GED -
New Braunfels High School
New Braunfels, TX02-2025
Skills
- Organization
- Financial transactions
- Warranty services
- CRM software
- Goal oriented
- Sales management
Timeline
Customer Sales and Service Expert
2 Men And A Truck
03.2024 - 09.2024
Cashier
Zaxbys
06.2023 - 11.2023
Service Technician
Discount Tire
09.2022 - 04.2023
GED -
New Braunfels High School
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