Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendall Harmon

New Braunfels,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Trainer/Bartender

Pluckers Wing Bar
01.2023 - Current
  • Trained and led a team of 20+ servers to enhance teamwork and boost daily sales.
  • Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
  • Maintained positive guest experiences during peak hours, resulting in high customer satisfaction rates.
  • Implemented initiatives that increased tip revenue by 20% within six months.


Server

Jobell Café & Bistro
03.2022 - 01.2023
  • Anticipated guests' needs throughout their dining experience, refilling drinks, clearing plates, and promptly addressing any requests or issues.
  • Processed payments and accurately handled cash, credit cards, and other forms of payment.
  • Maintained cleanliness and organization of the dining area, including tables, chairs, and condiment stations.

Hostess

Bella Milano
08.2020 - 08.2021
  • Assisted in opening and closing duties, including setting up and breaking down dining areas, restocking supplies, and completing side work tasks.
  • Executed superior customer service, tackling concerns and complaints efficiently and professionally to secure guest satisfaction.
  • Demonstrated strong interpersonal skills when interacting with customers.


Hostess

Fritz's Wagon Wheel
03.2019 - 08.2020
  • Facilitated maximum efficiency during peak attendance, achieving over 20% increase in product sales tips.
  • Guided customers in menu selection to ensure 100% satisfaction with dining choices.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

BBA - Business Management and Entrepreneurial Studies

Texas State University
San Marcos, TX
08.2025

Skills

  • Customer service
  • Team building
  • Employee training
  • Project management
  • Sales strategy
  • Market analysis
  • Microsoft applications
  • Point of sale (POS) system operations
  • Food safety compliance

Certification

  • Food Handler
  • TABC

Timeline

Server/Trainer/Bartender

Pluckers Wing Bar
01.2023 - Current

Server

Jobell Café & Bistro
03.2022 - 01.2023

Hostess

Bella Milano
08.2020 - 08.2021

Hostess

Fritz's Wagon Wheel
03.2019 - 08.2020

BBA - Business Management and Entrepreneurial Studies

Texas State University

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