Michaela Gayden
Buckeye,USA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
Work History
Server/Trainer/Bartender
Saltgrass Steakhouse
Katy
11.2021 - 09.2023
- Managed to make up-sells by making suggestions based on preferences and when fitting, raising overall sales by at least 50% each shift
- Collaborated to sell Landry’s Select Club membership card by creating a spill grabbing guest's interest, helped sell a minimum of 10 membership cards a month
- Developed customer service skills by adapting to different guests' needs, and preferences and helped create regular daily
- Implemented solutions to satisfy guest experience by listening to guest complaints.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Leader/Trainer
Dairy Queen
Goodyear
12.2016 - 05.2019
- Trained new crew members and chill staff by following a three-day training manual to gain skills and knowledge about the products
- Processed customer transactions and maintained an accurate cash drawer throughout the shift
- Stocked, cleaned, and maintained all customer areas to all restaurant safety and health code standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Cashier Sales Associate
Harbor Freight
Avondale
05.2018 - 03.2019
- Greeting customers and answered customer inquiries
- Provided assistance to customer needs and information on product features.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Finance - Business Administration
W. P. Carey School of Business, Arizona State University
Tempe, AZDecember 2023
Associate - Business Administration
Arizona Western College
Yuma, AZJuly 2020
Skills
- Quality Control
- Bill Computation
- Cash Handling
- Food Sales and Promotion
- Active Listening
- Team Leadership
- Customer Service
- Trainer Skills
- Advanced Excel
- Advanced Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Trainer/Bartender
Saltgrass Steakhouse
11.2021 - 09.2023
Cashier Sales Associate
Harbor Freight
05.2018 - 03.2019
Team Leader/Trainer
Dairy Queen
12.2016 - 05.2019
Bachelor of Finance - Business Administration
W. P. Carey School of Business, Arizona State University
Associate - Business Administration
Arizona Western College
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