Kayla Hilton
Roanoke,Tx
Summary
Motivated young women with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Trainer/Bartender
Olive Garden
10.2020 - Current
- Being able to constantly provide a great dining experience to guest
- Specific serving job duties include taking drink orders, informing customers on any specials, taking down proper food orders, serving food items, and properly handling payments at the end of each meal
- Being able to stay calm when there is a disagreeable customer and having to help any other server that might need help running their food or getting something for their table
- Help lead my team into a successful shift all around
- Train and assist team members with all needs
- Attends to the detail and presentation of each order
- Established positive, ongoing professional relationships with customers and co-workers
- Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy.
Customer Service Associate
Round One Entertainment
03.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Front/Back
Jason's Deli
02.2020 - 12.2020
- Order takers take customers order and handle money for the orders
- Salad Bar cleans the outside of the bar and later takes everything out and cleans under the bar
- Being a busser by taking the customer’s food off a table and cleaning it off with a sanitizer spray
- Organizing and assembling customer orders packed togo
- Delivery and packaging accurately
Education
Tarrant County Community College
High School Diploma -
Byron Nelson High School
05.2020
Skills
- Time Management
- Customer Service
- Suggestive Selling
- Till Counting/Balancing
- Staff Training
- Correcting Discrepancies
- POS System Operations
- Exceptional Communicator
Certification
Food Handlers certification
OSHA
TABC
CPR Certified
Timeline
Customer Service Associate
Round One Entertainment
03.2023 - 07.2023
Server/Trainer/Bartender
Olive Garden
10.2020 - Current
Front/Back
Jason's Deli
02.2020 - 12.2020
Tarrant County Community College
High School Diploma -
Byron Nelson High School
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Angellite ClydeAngellite Clyde
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Carla Miller, M.S.Carla Miller, M.S.
At Risk Data Clerk at Stride K12At Risk Data Clerk at Stride K12