Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Thompson

San Antonio,FL

Summary

Dynamic Consumer Team Manager at Bank of America with a proven track record in driving performance and operational excellence. Expert in risk management and employee coaching, fostering a culture of continuous improvement. Successfully resolved complex client issues, enhancing relationships and achieving high satisfaction rates through effective communication and critical thinking.

Overview

14
14
years of professional experience

Work History

Retail Banking Team Manager

Bank of America
07.2022 - Current
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
  • Established a welcoming space for agents to voice thoughts, improving morale.

Retail Banking Coach

Bank of America
02.2022 - 07.2022
  • Partnered with the Team Manager to ensure target goals were achieved.
  • Leveraged understanding of bank policies to address intricate challenges.
  • Detected process gaps and partnered with leadership to find resolutions.
  • Facilitated workshops to improve site productivity.

Small Business Client Managed

Bank of America
06.2021 - 07.2022
  • Handled complex situations for high-value customers.
  • Assisted with large-scale commercial loan inquiries.
  • Worked alongside SBBs and CRAs to fulfill client expectations.
  • Recognized areas for process enhancement to maintain compliance.

Small Business Resolutions Specialist

Bank of America
04.2016 - 06.2021
  • Delivered policy and procedure guidance to financial centers.
  • Resolved complex issues such as missing deposits, posting encoding errors, and transactional discrepancies.
  • Provided comprehensive support for account opening processes.
  • Produced real-time bank verification letters.

Small Business Deposit Specialist

Bank of America
02.2012 - 04.2016
  • Resolved client issues while enhancing relationships through sales.
  • Applied critical thinking to achieve single-call resolution.
  • Supported deposit accounts, credit cards, and online banking.

Education

Associate Of Arts - Business Administration

Hillsborough Community College
Tampa, FL
08.2009

Skills

  • Driving performance
  • Operational excellence
  • Risk management
  • Employee coaching and mentoring

Accomplishments

  • 2022 - Pinnacle Diamond Award
  • 2024 - Client Ambassador Award

Timeline

Retail Banking Team Manager

Bank of America
07.2022 - Current

Retail Banking Coach

Bank of America
02.2022 - 07.2022

Small Business Client Managed

Bank of America
06.2021 - 07.2022

Small Business Resolutions Specialist

Bank of America
04.2016 - 06.2021

Small Business Deposit Specialist

Bank of America
02.2012 - 04.2016

Associate Of Arts - Business Administration

Hillsborough Community College

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