Ryan Thompson
Erie
Summary
Results-driven banking professional with a proven history of surpassing sales targets and maintaining high customer satisfaction ratings. Expertise in building relationships through consultative discussions and identifying tailored solutions for clients' financial needs. Experienced in supporting branch compliance with audit and risk management objectives.
Overview
18
18
years of professional experience
Work History
Branch Banker
PNC Bank
Edinboro
05.2014 - Current
- Experience meeting and exceeding sales goals.
- Earned high customer satisfaction marks in customer surveys.
- Develops and deepens customer relationships by having consultative discussions at every interaction possible.
- Work with customers to identify solutions to meet their financial goals.
Directory Assistance Operator
Verizon
Erie
05.2008 - 09.2013
- Achieved customer service net promoter score.
- Assisted customers with directory inquiries and accurate information retrieval.
- Participated in performance evaluations to identify strengths and areas for improvement.
Education
General Diploma -
North East High School
North East, PASkills
- Loan origination
- Branch operations
- Banking software proficiency
- Cash handling
- Consultative sales
- Customer service and support
- Relationship management
- Collaboration and teamwork
- Effective communication
Timeline
Branch Banker
PNC Bank
05.2014 - Current
Directory Assistance Operator
Verizon
05.2008 - 09.2013
General Diploma -
North East High School