Hi, I’m
Ryan Tieri
Social Work
Seattle,WA
Summary
Conscientious professional with a passion for advocating for social and economic well-being of underprivileged individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to helping the local vulnerable population get connected with much needed resources.
Overview
2
years of professional experience
Work History
Catholic Community Services
Outreach Case Manager
10.2023 - Current
Job overview
- Supported individuals experiencing homelessness that were transitioning into housing by connecting them with necessary supplies.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Organized community events in partnership with Starbucks and other organizations to establish a network of support services for clients in need.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
Iron and Oak Protective Services
Dispatch Supervisor
01.2022 - Current
Job overview
- Supervise and train line officers in the field on best practices, deescalation techniques and empathy based approaches when dealing with unhoused individuals.
- Train and provide guidance to team members to apply best practices and comply with protocols and regulations working in the dispatch center.
- Communicate with clients, field supervisors and line officers to coordinate timely response and resolution of dispatch calls.
- Work closely with outreach workers from various organizations to connect residents of the public parks with services and resources.
Hotel Vintage-seattle
Front Office Manager
07.2022 - 04.2023
Job overview
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached employees through day-to-day work and complex problems.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented scheduled check-ins to promote positive feedback and engagement.
Education
PEER Seattle
Certified Coach from PEER Recovery Coach
03.2024
WA Department of LicensingSeattle, WA
Private Security License — WA department of Licensing
05.2022
TMCC Magnet High SchoolReno, NV
High School Diploma
06.1999
Skills
- Verbal and Written Communication
- Ability to Connect with Wide Range of People
- Adaptability and Dependability
- Community Service
- Interpersonal Communication Skills
- Priority Management
- Leadership
- Critical Thinking
Timeline
Outreach Case Manager
Catholic Community Services
10.2023 - Current
Front Office Manager
Hotel Vintage-seattle
07.2022 - 04.2023
Dispatch Supervisor
Iron and Oak Protective Services
01.2022 - Current
PEER Seattle
Certified Coach from PEER Recovery Coach
WA Department of Licensing
Private Security License — WA department of Licensing
TMCC Magnet High School
High School Diploma
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