Ryan Trinh
Brockton,MA
Summary
IT student with strong troubleshooting skills and a logical approach to problem-solving. Proficient in managing technical support tasks and addressing user concerns efficiently. Committed to ensuring optimal operation of IT systems through effective support and maintenance.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
University of Massachusetts Lowell
09.2022 - 08.2023
- Determined hardware and network system issues using proactive troubleshooting
- Updated software to safeguard security flaws
- Diagnosed and troubleshot hardware, software, and network issues
Waiter
New Saigon Restaurant
01.2019 - 04.2025
- Welcomed customers and maintained a clean environment to enhance visitor experience.
- Served customers effectively while resolving complaints and requests in a timely manner.
- Educated customers on menu items and flavors, facilitating informed choices based on preferences.
Education
Bachelor of Science - Information Technology
University of Massachusetts Boston
Boston, MA05.2026
Skills
- C
- C
- HTML
- Linux
- Figma
- Visual Studio Code
- Microsoft Office
- Hardware maintenance
- Software Installation
Projects
- Slots, 05/2025, Creating a bashscript to execute a slot machine simulator that allows user inputs, uses arithmetic operations, and conditional functions.
- FitCheck, 01/2024, Present, Development of website/App that revolutionizes the fashion industry by allowing users to access their own online closest to personalize and save their outfits. UI heavy project using HTML, CSS, ReactJS, MongoDB, and NodeJS.
Affiliations
- Volleyball
- Snowboarding
- Volunteering
Languages
English
Native/ Bilingual
Vietnamese
Limited
Timeline
IT Support Specialist
University of Massachusetts Lowell
09.2022 - 08.2023
Waiter
New Saigon Restaurant
01.2019 - 04.2025
Bachelor of Science - Information Technology
University of Massachusetts Boston
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