Ryan Velazquez
The Bronx,NY
Summary
Highly motivated recent graduate with hands-on experience in information security, technical support, and a strong foundation in cybersecurity principles. Currently seeking a position to use analytical problem-solving skills to support and secure organizational systems.
Overview
4
4
years of professional experience
Work History
Substitute Paraprofessional
P.S. 14 Senator John Calandra
10.2023 - Current
- Presented lesson plans and instructional materials to students under the guidance of a lead teacher, ensuring effective learning and engagement.
- Monitored and tracked student performance, recording data to create detailed progress reports
- Managed individual and group behavior in the classroom, maintaining a positive and productive learning environment.
- Assisted with the operation and maintenance of 3D printers, supporting student projects and ensuring equipment functionality.
- Provided technical support for laptops, iPads, and printers to both students and staff, assisting with configurations and resolving technical issues for
Photobooth Attendant
MainStream Photobooth Company
05.2022 - 01.2023
- Provided on-site technical support and troubleshooting for photo booth equipment, ensuring smooth operation during events.
- Operated photo booth software and camera systems, delivering high-quality photo strips for clients and promoting the business.
- Managed remote connections using TeamViewer and Virtual Booth software to support events off-site or handle technical issues remotely.
- Created custom photo strips, coordinated event schedules, and organized all logistics to ensure seamless event execution.
Help Desk Specialist
P.S. 36
12.2020 - 12.2021
- Tracked and maintained inventory of state-issued devices for a school serving 700 students, ensuring accurate records and accountability.
- Provided technical support and troubleshooting for hardware and software issues, ensuring seamless operation for students and staff.
- Assisted with the installation, configuration, and updating of educational software applications, ensuring all devices were ready for use.
- Created and submitted detailed support tickets to the DOE for hardware repairs and replacements, streamlining the process for over 100 devices.
- Developed and managed a database to monitor the status and history of over 200 state-issued devices.
Education
B.S. - Cybersecurity
St. John’s University
Skills
- G-Suite
- O365
- JavaScript
- Wireshark
- Nmap
- Operating Systems
- Linux
- Microsoft Azure
- VirtualBox
- Ticketing Systems
- Network Configuration
- Hardware Troubleshooting
Timeline
Substitute Paraprofessional
P.S. 14 Senator John Calandra
10.2023 - Current
Photobooth Attendant
MainStream Photobooth Company
05.2022 - 01.2023
Help Desk Specialist
P.S. 36
12.2020 - 12.2021
B.S. - Cybersecurity
St. John’s University
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