Ryan Waite
Senior System Administrator
Oakboro,NC
Summary
Driven Systems Administrator with 10+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Experienced MS Office and O365 Administration. I understand the dynamics of the "IT Guy" roll and know how to triage when the pressure is on and the phone won't stop ringing.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
System Administrator/Help Desk Tech
Linder Industrial Machinery
Concord, NC
07.2021 - Current
- (11 months) Troubleshoot & fix remote network issues and functionality.
- Troubleshoot & fix remote user computer and systems, including printers and industry specific peripherals.
- Administer & support company specific websites & ERP systems.
- Admin, support and troubleshoot Windows 10 endpoints for 560+ users, networked and remote.
- Admin and support internal VPN for field technicians. Patched and installed new software to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Documented support interactions with ticketing system.
- Followed up with end users to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware and granted system permissions to new and promoted employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Performed tests of functionality, security and performance of different workstations and devices.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Assisted with updating technical support best practices for use by team.
- Provided Tier 1, Tier 2, and Tier 3 IT support to non-technical internal users through remote support services.
- Patiently walked individuals through basic troubleshooting tasks.
Sr. System Administrator
KUSI Television
San Diego, CA
03.2020 - 07.2021
- (1 year 4 months +) Perform a variety of information systems administration functions, including installing, configuring, and supporting complex operating and server-based systems.
- Monitor and maintain Station technology systems including servers, networking, applications, and databases.
- Development and deployment of system images, applications and services, technology device management, and advanced technical problem solving.
- Monitors services and applications to ensure availability to system users.
- Manage & implementation of new and upgraded technologies.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Created patches and solutions to fix bugs in existing applications.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Made recommendations regarding information technology infrastructure overhauls.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Determined compatibility with various software by developing modification and integration programs.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 150+ users.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Sr. System Administrator/Marketing Analyst
Carl Burger Dodge Chrysler Jeep RAM SRT World
La Mesa, CA
07.2015 - 03.2020
- (4 years 8 months) Maintaining all computers, printers, networking equipment, updating digital tools, managing digital and physical supplies and seeking out new solutions for any/all issues that might arise within the Dealership's campus or process.
- Marketing company brand by managing the Dealership's digital presence in the world.
- Attracting new clients as well as retaining current clientele and making sure that the digital vendors are held accountable for the promises made when hiring them.
- Seeking out new marketing channels to stay in front of the proverbial curve that a car dealership must face.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Worked with users to determine areas of technology in need of improved usability.
- Configured, tested and maintained automotive sales, service and parts network equipment to achieve 99.7% uptime.
- Planned and implemented network system hardware and software upgrades, for deployment during MPOE relocation and multiple IDF upgrades.
- Made recommendations regarding information technology infrastructure overhauls.
- Optimized system security and performance with proactive changes such as security camera system, and license plate recognition and tracking system installation.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 125 users.
- Orchestrated integration and communication of software upgrades.
- Kept software licenses current for all computers and mobile devices.
Operations Manager
AAASC Now/PreOwned Leads
San Diego, CA
01.2011 - 06.2015
- (4 years 6 months) Develop and continual evolution of interactive databases used for automated ad posting on classified websites.
- Create, test, and evolve scripts supporting for-sale-ad postings, image processing for advertising campaigns, and bulk file manipulation.
- Develop and manage VMware server farm with 70+ VMs used for tasks, including, but not limited to: Hosting and running automated programs, Using proxies or remote DSL connections hosting and running automated programs for daily image processing, Hosting local workstations for a remote team (overseas) to use inside the company network, Hosting squid proxy and web-servers.
- Manage a group of 12 people that: Operated posting VMs, Tested for cracks in Sphinx filters, Looked for changes in the posting process that constituted script changes.
- Create and monitor spreadsheets, checklists, and documents for all aspects of the advertising business.
- Monitor and maintain over 540 classified advertising campaigns for 230 different inventories-based sales companies.
- Provide customer service for sales companies using the company’s service as their platform for advertising.
- Create HTML templates for new sales campaigns.
- Procure ad space and schedule all ads to be posted each calendar month.
- Shop and purchase supplies required for posting campaign ads, including but not limited to: o forwarded phone numbers o geo-located proxy IPs o bulk email accounts.
- Work with outside vendors for PPPoE DSL lines nationwide.
- Assist with remote data centers that host remote DSL connections and Microtics used to spoof IP geo-locations.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Education
Bachelor of Science - BS - Managment Information Systems
Southern New Hampshire University
Manchester, NH 06.2020 - 10.2023
Skills
System upgrades
Timeline
System Administrator/Help Desk Tech
Linder Industrial Machinery
07.2021 - Current
Bachelor of Science - BS - Managment Information Systems
Southern New Hampshire University
06.2020 - 10.2023
Sr. System Administrator
KUSI Television
03.2020 - 07.2021
Sr. System Administrator/Marketing Analyst
Carl Burger Dodge Chrysler Jeep RAM SRT World
07.2015 - 03.2020
Operations Manager
AAASC Now/PreOwned Leads
01.2011 - 06.2015
Similar Profiles
Thomas SearsThomas Sears
Shop Technician at Linder Industrial MachineryShop Technician at Linder Industrial Machinery
John KlahrJohn Klahr
Project Manager Heavy Mining Equipment at Linder Industrial MachineryProject Manager Heavy Mining Equipment at Linder Industrial Machinery
James EmmickJames Emmick
Field Technician at Linder Industrial MachineryField Technician at Linder Industrial Machinery