Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Wallace

Newark,OH

Summary

Strong Manager and Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal, customer service and communication skills. Unmatched work ethic and reliability.

Overview

13
13
years of professional experience

Work History

Lot Attendant

Carvana
10.2023 - Current
  • Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
  • Enhanced the appearance of vehicles for sale, increasing dealership sales and revenue.
  • Maintained a safe and organized work environment by adhering to company safety guidelines and proper use of equipment.
  • Ensured client satisfaction with high-quality workmanship in all aspects of interior and exterior cleaning.
  • Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.

Manager

Vail Resorts
05.2022 - 09.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Responsible for 30 + employees and new hires.
  • Served as a motivator and mentor to employees.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Operations Supervisor

Vail Resorts
01.2015 - 05.2022
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Supported onboarding initiatives for new hires(approx 120 each season) , contributing to a smooth transition into the organization.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed comprehensive lift design plans to increase maximum lift capacity and guest safety.

Lift Operator

Vail Resorts
12.2013 - 01.2015
  • Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
  • Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
  • Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
  • Maintained accurate records of daily lift usage, identifying trends for future improvements in operational efficiency.

Lodge Team Lead

Dicks Sporing Goods
06.2011 - 12.2013
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted thorough background checks for firearm sales, ensuring compliance with federal regulations and promoting safety within the community.
  • Meticulously maintained records of all transactions, ensuring proper documentation for auditing purposes.

Education

Associate of Science -

University of Akron
Akron, OH
06.2011

Skills

  • Process Improvement
  • Team Player
  • Staff Education and Training
  • Customer Service
  • Excellent Reliability
  • Management Skills
  • Problem Solver

Timeline

Lot Attendant

Carvana
10.2023 - Current

Manager

Vail Resorts
05.2022 - 09.2023

Operations Supervisor

Vail Resorts
01.2015 - 05.2022

Lift Operator

Vail Resorts
12.2013 - 01.2015

Lodge Team Lead

Dicks Sporing Goods
06.2011 - 12.2013

Associate of Science -

University of Akron

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Ryan Wallace