Ryan Watson
Cincinnati,OH
Summary
Quality assurance professional with expertise in manual and automated application testing. Extensive experience in software/hardware testing, bug tracking, and resolution. Proficient in implementing diverse QA methodologies and tools to enhance product quality. Strong problem-solving skills ensure successful project completion within tight deadlines.
Overview
19
19
years of professional experience
Work History
Quality Assurance Analyst
altafiber
Cincinnati, Ohio
06.2013 - 12.2024
- Responsible for ensuring an optimal end-user experience for services, including TV and internet, across all devices utilized.
- Drafted and directed test plans, use cases(manual and automated), and results for a variety of required devices, ranging from set-tops to computers, network devices, OTT, web based applications, and mobile devices.
- Conducted UAT (user acceptance testing) for all altafiber products and code iterations to verify proper functionality prior to customer release.
- Performed in-depth assessments of diverse vendor products, integrating them into our systems, uncovering bugs, and compiling logs for analysis.
- Directed the development and deployment of automated testing and refurbishment solution projects in the warehouse, elevating operational efficiency.
- Experience programming WITBE automated monitoring test robots.
- Identify and track software defects in bug-tracking systems, such as Jira.
Fiber Install and Repair Technician
altafiber
Cincinnati, Ohio
07.2009 - 06.2013
- Responsible for custom service installation/repair and verification at various residential and business customer locations.
- Operate company vehicle, utilize ladders and power tools, and climb
- Guided customers through installation procedures and proper service application.
- Addressed questions swiftly and resolved any arising issues.
- Enhanced customer satisfaction by providing effective problem-solving assistance.
Network Cable Installer
Perfection Connection
Cincinnati, Ohio
06.2006 - 06.2009
- Responsible for analyzing building plans and coordinating team efforts to achieve project deadlines.
- Tested all installations to confirm operational integrity and compliance with specifications.
- Build out and terminate data rooms and racks.
- Install and configure end-user audio, visual, and security systems.
Education
High School Diploma -
Scarlet Oaks
Cincinnati, OH08-2001
Skills
- Quality Assurance experience and planning
- Process optimization
- User acceptance testing and tracking
- Technical troubleshooting and reporting
- Communicates well with non-technical users
- Automated testing design and deployment
- Basic knowledge of many coding languages, including Python, Arduino, Jinja2, YAML, etc
- Windows, Excel, Linux, Android, iOS
- Digital modeling and vector artwork
References
References available upon request.
Timeline
Quality Assurance Analyst
altafiber
06.2013 - 12.2024
Fiber Install and Repair Technician
altafiber
07.2009 - 06.2013
Network Cable Installer
Perfection Connection
06.2006 - 06.2009
High School Diploma -
Scarlet Oaks