Ryan Waymire
New Bern,NC
Summary
Inside plant manager with extensive experience driving operational success and customer satisfaction. Proven ability to implement effective planning strategies and maintain seamless operations. Skilled in team leadership, fostering collaboration, and enhancing technical knowledge. Achievements include significant improvements in service delivery and mean time to repair.
Overview
18
18
years of professional experience
Work History
Inside Plant Manager
Optimum
New Bern, NC
04.2016 - 06.2025
- Coordinated maintenance of redundant power and cooling systems for critical facilities, ensuring continuous operational reliability.
- Implemented technologies to support product/service launches, enhance efficiency, and reduce costs.
- Conducted regular cross-departmental meetings to facilitate project completions.
- Led staff training programs to enhance professional skills, and ensure compliance with company policies and procedures.
- Performed root cause analysis on any outages, process failures, or customer complaints.
System Support Engineer III
Suddenlink
New Bern, NC
08.2014 - 04.2016
- Resolved outages and addressed customer complaints to ensure service continuity.
- Delivered technical support and training for field service operations.
- Performed maintenance and system upgrades to video processing equipment and RF plant.
- Instituted backup procedures to safeguard critical data from loss or corruption.
System Support Engineer II
Suddenlink
Greenville, NC
10.2010 - 04.2014
- Configured and maintained CMTS/RF plant for optimal headend operations.
- Established escalation path for seamless outside plant operations.
- Set up power supply monitoring to ensure consistent performance.
Outside Plant Technician
Suddenlink
Greenville, NC
03.2008 - 10.2010
- Troubleshot and maintained outside plant actives and passives to ensure reliability.
- Performed FCC-required testing and logged sweep results for compliance.
- Achieved high customer satisfaction rates following repair services.
Technical Support Representative
Suddenlink
Greenville, NC
05.2007 - 03.2008
- Resolved technical issues through phone support and scheduled service visits for customers.
- Promoted value-added services to customers underutilizing product offerings.
Education
Bachelor of Science - Business Information Technology
East Carolina University
Greenville, NC12-2014
Skills
- Operations/Project management
- Operational reliability
- Troubleshooting
- Root cause analysis
- Employee training
- Project coordination
Timeline
Inside Plant Manager
Optimum
04.2016 - 06.2025
System Support Engineer III
Suddenlink
08.2014 - 04.2016
System Support Engineer II
Suddenlink
10.2010 - 04.2014
Outside Plant Technician
Suddenlink
03.2008 - 10.2010
Technical Support Representative
Suddenlink
05.2007 - 03.2008
Bachelor of Science - Business Information Technology
East Carolina University
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