Ryan Wease
La Mesa,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales at Emerald City Surf Shop. Leveraged strong leadership and rapport-building skills to mentor sales teams and execute promotional events, significantly boosting engagement. Expert in sales team training and adept at creating compelling product displays, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
4
4
years of professional experience
Work History
Sales Associate Supervisor
Emerald City Surf Shop
07.2024 - Current
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Sales Associate
Emerald City Surf Shop
08.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Head Food Runner
Brigantine Restaurants
01.2022 - 06.2022
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Restaurant Busser
Brigantine Restaurants
04.2021 - 01.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Host
Brigantine Restaurants
08.2020 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
To-Go Server
Brigantine Restaurants
08.2020 - 04.2021
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Education
Business & Finance
Cuyamaca College
El Cajon, CA06-2025
No Degree - Environmental Studies, Legal Studies
University of California, Santa Cruz
Santa Cruz, CAHigh School Diploma -
Helix Charter High School
La Mesa, CA06-2022
Skills
- Strong leadership
- Positive and upbeat
- Rapport and relationship building
- Sales team training
Languages
English
American Sign Language
Timeline
Sales Associate Supervisor
Emerald City Surf Shop
07.2024 - Current
Sales Associate
Emerald City Surf Shop
08.2023 - 06.2024
Head Food Runner
Brigantine Restaurants
01.2022 - 06.2022
Restaurant Busser
Brigantine Restaurants
04.2021 - 01.2022
Host
Brigantine Restaurants
08.2020 - 04.2021
To-Go Server
Brigantine Restaurants
08.2020 - 04.2021
Business & Finance
Cuyamaca College
No Degree - Environmental Studies, Legal Studies
University of California, Santa Cruz
High School Diploma -
Helix Charter High School
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