Ryan Wells
Suffolk,VA
Summary
A dynamic leader with a proven track record at South Texas Gutter Co, LLC., I excel in customer service and team leadership. Expert in conflict resolution and relationship building, I significantly improved marketing strategies and controlled costs, enhancing company profits. Skilled in time management and decision-making, I consistently complete projects efficiently, ensuring both customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Startup Manager
South Texas Gutter Co, LLC.
07.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Completed every project within established timeframe.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
MMN
Navy
06.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Construction Worker
Elias A. Perez Construction
03.2022 - 06.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Exhibited proficient use of hand and power tools.
Groundskeeper/Handyman
Andy’s
05.2021 - 08.2021
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
Greeter
Frio Country Resort
05.2020 - 08.2020
- Fielded customer complaints and notified managers.
- Acted as first point of contact for visiting clients and customers.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained clean, organized environments for presentable front-of-house areas.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Processed cash, credit and debit transactions accurately
Education
Machinists Mate Nuclear A-School - Machine Maintenance
NNPTC
Goose Creek, SC12.2023
Highschool Diploma -
Sabinal Highschool
Sabinal, TX05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Conflict resolution
Timeline
Startup Manager
South Texas Gutter Co, LLC.
07.2024 - Current
MMN
Navy
06.2023 - 07.2024
Construction Worker
Elias A. Perez Construction
03.2022 - 06.2023
Groundskeeper/Handyman
Andy’s
05.2021 - 08.2021
Greeter
Frio Country Resort
05.2020 - 08.2020
Machinists Mate Nuclear A-School - Machine Maintenance
NNPTC
Highschool Diploma -
Sabinal Highschool
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