Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Wheet

Bordentown,NJ

Summary

Highly knowledgeable Senior Service Advisor with comprehensive background in customer service and management. Possess strong leadership skills, adept at team building and staff development to promote efficient operations. Demonstrated success in improving customer satisfaction ratings through effective problem resolution and proactive service. Committed to maintaining high quality standards while adhering to industry regulations and guidelines.

Overview

16
16
years of professional experience

Work History

FOH/VSC Senior Service Advisor

TESLA
Lawrence Twp, NJ
05.2017 - 04.2024
  • Assessed and prioritized client issues before their appointment, ensuring efficient allocation of resources for service center and mobile technician interventions
  • Collected and analyzed vehicle data and logs to facilitate remote diagnostic processes, contributing to a streamlined service workflow
  • Collaborated with multiple departments including Sales, Collision, and Customer Support to optimize the client experience and address service needs comprehensively

Service Advisor

MINI of the Main Line
Bala Cywyd, PA
04.2012 - 05.2017
  • Developed comprehensive repair recommendations and accurately communicated associated costs to clients, ensuring informed decision-making and approval
  • Coordinated and dispatched repair tasks to a team of technicians, optimizing workflow and service delivery
  • Managed and upheld a client repair schedule, contributing to efficient service operations and customer satisfaction

Assistant Service Manager

Liberty Toyota Scion
Burlington, NJ
04.2008 - 04.2012
  • Managed daily service department operations, ensuring efficient dispatch of work to technicians and effective preparation and closure of work orders
  • Coordinated repair estimates and secured warranty approvals, maintaining accuracy in cost management and client communication
  • Addressed and resolved customer service issues, fostering positive client relationships and overseeing the accurate logging of technician hours

Education

Business Management -

Temple University Main Campus
Philadelphia, PA

Associate of Arts -

Bucks County Community College
Newtown, PA

High School Diploma -

Council Rock High School
Newtown, PA

Skills

  • Customer Loyalty
  • Top Producer
  • Technical Automotive Knowledge
  • Communication Skills
  • Attention to Detail
  • Problem-Solving
  • Strong leadership
  • Customer service expertise
  • Customer Retention
  • Strong Work Ethic

Timeline

FOH/VSC Senior Service Advisor

TESLA
05.2017 - 04.2024

Service Advisor

MINI of the Main Line
04.2012 - 05.2017

Assistant Service Manager

Liberty Toyota Scion
04.2008 - 04.2012

Business Management -

Temple University Main Campus

Associate of Arts -

Bucks County Community College

High School Diploma -

Council Rock High School

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Ryan Wheet