Ryan Williams
Boca Raton
Summary
MBA 24' candidate with dynamic communications skills, as well as Diligent Senior Operations Manager with over six years of comprehensive experience in managing high-performing teams and overseeing complex operations within the FAU Student Union. With a proven track record of successfully leading a diverse staff of 30+ professionals, including operations managers, event specialists, and guest services personnel. I excel in optimizing daily operations and ensuring seamless event execution year after year.
Overview
7
7
years of professional experience
Work History
Senior Operations Manager
Florida Atlantic University
01.2018 - Current
- My top priority as the manager is to ensure quality service for the Student Union guests through efficient oversight of three primary areas, building operations, facility management, and event management on a 105,000-square-foot facility
- Responsible for supervising and assisting the event services staff
- Being a leader in a building full of other student staff, which often is more than ten at a time
- Staff scheduling (40+ student workers at a time)
- Developed and maintained a strong Guest Experience department plan with goals and objectives to develop a quality service culture
- Recruited and hired the best-qualified part-time Guest Experience employees
- Resolved service problems by clarifying customer complaints, expediting correction or adjustment, and following up to ensure resolution
- Submitted post-event reports, including Event Notes, Base Logs, Labor Sheets, and Ticket Reports
Football Recruiting Intern
Florida Atlantic University
01.2023 - 01.2024
- Communicated with recruits and their parents at pre-game luncheons during the football season
- Guided tours of the Florida Atlantic University Football facilities
- Captured film from weekly practices for players and coaches to utilize in meetings
Sports Analyst (OWL RADIO)
Florida Atlantic University
01.2019 - 01.2023
- Students and I would get into conversations about sports topics, recent or from the past
- This gave them a chance to express themselves outside of the classroom
- Ran segments where I give my take on the more relevant stories that the people want to hear about
ESPN West Palm
08.2022 - 12.2022
- Worked closely with the ESPN radio hosts and TV personalities
- Created scripts and assisted with live on-air questioning from guests who called the ESPN West Palm hotline and talked to the radio hosts
- Assisted with the marketing department, this was day-to-day attempting to get new sponsors
- These sponsors would get to set up tents or 'activation spots' at 2 various events that we at ESPN would be holding, from Titos, Kia, to sports bars such as Duffy's
- Friday night High School football games where we furthered the exposure of the young players and obtained game footage to take back to WPTV to clip and get ready for live segments from FOX 29
- Boca Raton Bowl on site analyst where I gave insight on key players to watch during the game plus my pre-game prediction (Toledo Rockets vs Liberty Flames FOX 29)
Hardrock Stadium (Miami Dolphins)
01.2021 - 11.2021
- Greet fans as they arrive at the arena ready to tailgate while encouraging them to play interactive games with or against the other staff members
- Set up the entertainment equipment (Corn hole, Quarterback challenges, spin the wheel)
- Vocal director of destinations
Education
Masters of Business Administration - Data Analytics and Decision-Making, Advanced Marketing Management, Management of the sports enterprise, Networking and Partnership Building
Florida Atlantic University
Boca Raton, Florida01.2024
Bachelors of Arts - Communications & Sociology
Florida Atlantic University
Boca Raton, Florida01.2021
Skills
- Video Production
- New worker training certified
- Public Speaking
- Relationship Building
- Business Leadership
- Staff training/development
- Microsoft Suite
- Event Execution
- Event and Facility Management
- Operations Management
- Facility Management
- Employee Engagement
Timeline
Football Recruiting Intern
Florida Atlantic University
01.2023 - 01.2024
ESPN West Palm
08.2022 - 12.2022
Hardrock Stadium (Miami Dolphins)
01.2021 - 11.2021
Sports Analyst (OWL RADIO)
Florida Atlantic University
01.2019 - 01.2023
Senior Operations Manager
Florida Atlantic University
01.2018 - Current
Bachelors of Arts - Communications & Sociology
Florida Atlantic University
Masters of Business Administration - Data Analytics and Decision-Making, Advanced Marketing Management, Management of the sports enterprise, Networking and Partnership Building
Florida Atlantic University
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