RYAN WOLFE
Canby ,OR
Summary
Purpose driven leader with with a passion for servant leadership. Excells in building deep relationships grounded in trust to accomplish goals and objectives. Balances empathy and accountability to ensure everyone is successful. Demonstrated ability to drive results, develop talent, and build leadership capability. Highly experienced in business operations and people leadership. Strong decision maker with demonstrated integrity and strong work ethic.
Overview
21
21
years of professional experience
Work History
District Manager
Starbucks
Portland Metro and NE Oregon
10.2018 - Current
- Leading a diverse portfolio of 12 stores spanning 300 miles
- Responsible for 30+ million in P&L
- Leading 300 employees
- Cultivated a culture for employees to be collaborative and supportive
- Fostered an environment of open communication between leaders across the district to share best practices in operations optimization, problem-solving, and leadership capability development
- Developed a deep rapport with employees at every level to create a one team culture
- Achieved consistent revenue growth by identifying opportunities to improve efficiency and create brand loyalty through customer connection
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth
- Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes
- Collaborated cross-functionally with support partners to elevate the Starbucks experience for both customers and employees
- Strategic problem solving and succession planning in a dynamic staffing environment
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure success for new locations
- Collaborated with peer district managers to drive performance improvement strategies across the area
Store Manager
Starbucks
Lake Oswego, Wilsonville, Canby, Oregon City, OR
10.2010 - 10.2018
- Managing over 35 employees and 24-hour business
- Grossing 3.5 million in annual sales
- Led successful store remodel lasting 8 weeks
- District lead: Quality assurance standards, store cleanliness, and food safety
- Training Store Manager: mentoring and training internal and external Store Manager candidates
- Recognized for consistent customer satisfaction scores
- District lead: Quality assurance standards, store cleanliness, and food safety; resulted in highest regional score for the district
- Dual-store management experience
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Improved customer satisfaction through staff training in customer service and product knowledge
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
S.T.A.R. Team member to India
Starbucks
New Delhi, India
12.2012 - 01.2013
- Selected as a training store manager to act as a brand ambassador to open the emerging market in India
- Trained new Starbucks store managers and supervisors in a cross cultural environment
- Coached and mentored store managers in store operations in newly opened stores
- Utilized influencing strategies to build leadership and business acumen
Dual Assistant Store Manager
Starbucks
Tualatin, OR
01.2009 - 01.2010
- Managing personnel, leading store operations, cash handling, and customer service for two retail locations and over 20 employees.
Barista/Shift Supervisor
Starbucks
Salem/Wilsonville, OR
04.2003 - 01.2009
- Lead store operations, cash handling, and customer service
- Coached and guided employees on shift to deliver the Starbucks Experience
- Mentored peer supervisors and baristas to grow capability and advance in their roles
- Deliver on company objectives through utilization of tools and resources
Education
Bachelor of Arts - Ministry and Leadership
Life Pacific College
San Dimas, CASkills
- Coaching for Performance
- Influencing Strategies
- Collaboration
- Talent Development
- Strategic Planning
- Business Operations
Timeline
District Manager
Starbucks
10.2018 - Current
S.T.A.R. Team member to India
Starbucks
12.2012 - 01.2013
Store Manager
Starbucks
10.2010 - 10.2018
Dual Assistant Store Manager
Starbucks
01.2009 - 01.2010
Barista/Shift Supervisor
Starbucks
04.2003 - 01.2009
Bachelor of Arts - Ministry and Leadership
Life Pacific College