Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Wood

Hicksville,NY

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

11
11
years of professional experience

Work History

Bartender

North Village Tavern
08.2019 - 03.2024
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
  • Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
  • Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.

Head Bartender

Tony Columbos
02.2018 - 08.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving establishment''s reputation for excellent service.
  • Trained over 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Shift Lead Supervisor

CVS Pharmacy
01.2013 - 05.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted positive work environment through open communication and effective conflict resolution strategies.

Education

Associate of Applied Science - Informational Technologies

Kaplan University
Davenport, IA
06.2015

Skills

  • Beverage Preparation
  • Salesmanship
  • Product Promotion
  • Team Leadership
  • Employee Training
  • Staff Management
  • Schedule Management

Timeline

Bartender

North Village Tavern
08.2019 - 03.2024

Head Bartender

Tony Columbos
02.2018 - 08.2019

Shift Lead Supervisor

CVS Pharmacy
01.2013 - 05.2018

Associate of Applied Science - Informational Technologies

Kaplan University

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Ryan Wood