Ryan Worstell
Colorado Springs,CO
Summary
Multi-disciplinary professional with experience in branch management, warehouse fulfillment, and delivery. Detail-oriented, energetic individual with strong adherence to regulatory compliance and thrives in environments requiring heavy lifting and constant movement. Dependable team-player who enjoys working with a team and alone in equal measure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Pikes Peak National Bank
Colorado Springs
12.2014 - 02.2026
- Oversaw operations of a branch of 5 people, ensuring company procedures and banking regulations were being adhered to.
- Mentored staff, fostering a culture of teamwork and professional development within the branch.
- Maintained friendly and professional customer interactions, and ensured accuracy and satisfaction in their transactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking to maximize profitability and curtail unnecessary spending.
- Assisted in fraud detection, resolution, and prevention with daily monitoring of high-dollar customer activity reports, cross-referencing flagged activity with customer signature on file and established account history, and ensured confirmed fraud was addressed swiftly and efficiently to ensure no loss was incurred by the customer.
Dishwasher/Food Prep Cooking Assistant
Menya
Colorado Springs, CO
08.2021 - 05.2023
- Operated industrial dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained cleanliness and customer accessibility in dining area by promptly cleaning tables, collecting dishes, and emptying trash.
- Prepared ingredients for daily menu items, ensuring quality and freshness.
- Assisted front-line kitchen staff with retrieval of ingredients from back area during peak dinner rush.
Delivery Driver
Hunan Springs
Colorado Springs
12.2014 - 03.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction.
- Navigated efficiently through various routes for timely food deliveries, gaining familiarity with roads within the delivery radius and being able to identify more efficient routes when GPS did not have full information on the area.
- Assisted in packing and loading food orders to fastrack process and help coordinate the best route for each.
Overnight Stocker
Target
Colorado Springs, CO
10.2013 - 12.2014
- Stocked shelves efficiently, organizing items in order of expiration date and maximizing presentability and accessibility for customers.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Operated equipment such as pallet jacks and hand trucks to transport product from the truck to the sales floor,
- Performed with a sense of urgency, making sure to complete each aisle and move between departments as swiftly and effectively as possible.
Assembly Line Worker
Edukitinc
Colorado Springs
07.2009 - 09.2013
- Seasonal position. Contributed to various processes of the fulfillment, packaging, and delivery of school supply kits for grades K-8.
- Operated pallet jacks and hand trucks to safely transport product throughout the warehouse at various stages of assembly.
- Swiftly packaged product both on the line and in preparation for delivery.
- Rode as assistant in delivery truck when shipping product to schools throughout the state, ensuring product was secure and unloaded safely.
Education
High School Diploma -
Sand Creek High School
Colorado Springs, COAssociate of Arts - General Studies (focus in Music)
Pikes Peak State College
Colorado Springs, COSkills
- Branch operations management
- Customer service
- Attention to detail
- Regulatory compliance
- Account review
- Cash handling expertise
- Picking and packing
- Loading and unloading
- Heavy lifting up to 50 lbs
- Pallet jack handling
- Excellent navigation
Accomplishments
- Supervised team of 4 staff members.
- Promoted to branch manager after 5 years as an account executive due to very high customer satisfaction rating.
- Climbed all of Colorado's 58 14ers, demonstrating goal-setting and commitment to physical fitness, including speed, stamina, and strength. Routes of varying difficulty and danger thoroughly developed pre-planning, problem-solving, and teamwork skills.
Certification
Notary Public- State of Colorado
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Dishwasher/Food Prep Cooking Assistant
Menya
08.2021 - 05.2023
Branch Manager
Pikes Peak National Bank
12.2014 - 02.2026
Delivery Driver
Hunan Springs
12.2014 - 03.2021
Overnight Stocker
Target
10.2013 - 12.2014
Assembly Line Worker
Edukitinc
07.2009 - 09.2013
High School Diploma -
Sand Creek High School
Associate of Arts - General Studies (focus in Music)
Pikes Peak State College