Ryan Yando
North Bangor,NY
Summary
Dynamic professional with extensive experience as a Correctional Officer at the New York State Department of Corrections. Proven ability in conflict resolution and strategic planning, successfully enhancing safety and security. Skilled in emergency management and first aid, fostering strong relationships to ensure operational excellence. Committed to achieving results through effective team collaboration.
Overview
15
15
years of professional experience
Work History
Correctional Officer
New York State Department Of Corrections
04.2016 - Current
- Tracked 60 inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Built solid relationships with staff and residents to keep the institution safe and secure.
- Constructed and adjusted a work schedule for 50 inmates that worked in the Mess Hall.
- Supervised inmates while the preformed their duties throughout the facility.
Schwan's Sales Representative
Schwan's Home Delivery Service
09.2014 - 04.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Manager Trainee
Stewart's Shops
07.2010 - 08.2014
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Explained services and products to customers in friendly and engaging way.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Assisted with onboarding of new employees by providing training and development resources.
Education
Bachelor of Science - Marketing
SUNY College At Plattsburgh
Plattsburgh, NYAssociate of Science - Business
North Country Community College
Malone, NYSkills
- Work crew management
- Excellent problem solver
- Conflict resolution skills
- Strategic planning and organization
- Emergency response
- Contraband detection
- Weapons training
- Emergency management
- Stress tolerance
- First aid and CPR certified
Timeline
Correctional Officer
New York State Department Of Corrections
04.2016 - Current
Schwan's Sales Representative
Schwan's Home Delivery Service
09.2014 - 04.2016
Manager Trainee
Stewart's Shops
07.2010 - 08.2014
Bachelor of Science - Marketing
SUNY College At Plattsburgh
Associate of Science - Business
North Country Community College
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