Ryan A Coursey
Tempe,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Fraud and Claims Representative
Collabera: Wells Fargo
Tempe , AZ
01.2022 - Current
- Generated, posted and attached information to claim files.
- Updated field operations staff on status of open claims and current actions.
- Checked documentation for accuracy and validity on updated systems.
Customer Service
Kelly Services: Republic Services
Chandler, AZ
09.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
Financial Services Representative
Aerotek: Working For Regional Acceptance Corp.
Tempe, AZ
04.2021 - 08.2021
- Used skip tracing resources to locate debtors and updated information in company system.Reviewed collection reports to determine status of collections and amounts of outstanding balances.Recorded all information regarding financial status of customers.Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Warehouse Associate
Amazon
Phoenix, AZ
12.2020 - 04.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.Worked safely around moving machinery.
Fraud Prevention Representative
Staffmark For Fiserv
Phoenix, AZ
07.2020 - 11.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Provided exemplary level of customer service to all individuals, including clients and company personnel.Summarized all key information regarding investigation into detailed report for delivery to client.
Fraud Detection Representative
PSCU
Phoenix, AZ
05.2019 - 03.2020
- Analyzed large amounts of data to find patterns of fraud and anomalies.Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.Contacted customers directly to notify of fraudulent activity and minimize impacts.
Billing and Retention
Lexington Law Firm
Phoenix, AZ
10.2017 - 03.2019
- Provided excellent customer service and ensured customer satisfaction.Documented performance review schedule and monitored management for timely completion.Adhered to appropriate legal scripting when required.
Collections Representative
Alorica
Sunrise, FL
06.2016 - 10.2017
- Negotiated to collect balance in full.Recorded all information regarding financial status of customers.Counseled debtors on payment options and arranged installment agreements.
Customer Care Representative
Dialogue Direct
Billings, MT
12.2011 - 06.2016
- Maintained accurate and current customer account data with manual forms processing and digital information updates.Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.Responded to customer needs through competent customer service and prompt problem-solving.
Education
Associate of Arts - Business
Brookline College
Tucson, AZ12.2001
High School Diploma -
Westview High School
Avondale, AZ05.1997
Skills
- High-quality customer service
- Good listening skills
- Account management
- Service standard compliance
- Training development aptitude
Certification
- Efood Handlers, Harkins Theaters - 12/07/2021-12/08/2024
Timeline
Senior Fraud and Claims Representative
Collabera: Wells Fargo
01.2022 - Current
Customer Service
Kelly Services: Republic Services
09.2021 - 01.2022
Financial Services Representative
Aerotek: Working For Regional Acceptance Corp.
04.2021 - 08.2021
Warehouse Associate
Amazon
12.2020 - 04.2021
Fraud Prevention Representative
Staffmark For Fiserv
07.2020 - 11.2020
Fraud Detection Representative
PSCU
05.2019 - 03.2020
Billing and Retention
Lexington Law Firm
10.2017 - 03.2019
Collections Representative
Alorica
06.2016 - 10.2017
Customer Care Representative
Dialogue Direct
12.2011 - 06.2016
Associate of Arts - Business
Brookline College
High School Diploma -
Westview High School