Ryan Christoph Whitney
San Diego ,CA
Summary
Experienced and friendly Retail Banker skilled in cultivating and managing customer relationships to drive bank assets and generate new business. Demonstrates strong consultative selling abilities, allowing for a deep understanding of client needs and the ability to recommend tailored solutions. Exceptional communication and interpersonal skills enable effective interactions with customers, colleagues, and management teams. Logical Assistant Manager with over 10 years of experience adept at motivating staff and assisting customers to enhance sales and increase profits. Results-driven approach involves closely monitoring staff performance and providing guidance on successful sales techniques. Solid understanding of recruiting and evaluation methods, coupled with expertise in customer service principles, well-equipped to deliver exceptional results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant 4 S2
U.S. Bank
06.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Audit control's and operations management
- Cash Vault services, ATM specialist,
Retail Relationship Banker
BMO Harris Bank NA
08.2018 - 06.2022
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Conducted outside calls, telemarketing and in-branch sales to increase revenue.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Developed culture of success rewarding performance, productivity and sales results.
- Reduced bank losses by setting successful risk management policies.
Lead Teller Operations Specialist
BMO Financial Group
01.2016 - 06.2018
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Developed strong relationships with clients by providing personalized banking solutions tailored to their needs.
- Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.
- Played a crucial role in community outreach initiatives to promote the bank''s presence and foster positive relationships with local businesses and organizations.
- Led cross-selling initiatives, successfully promoting additional banking products and services to clients.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
Floor Manager
Cost Plus World Market, Inc
02.2013 - 01.2016
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Trained, motivated and oversaw team of 18-25 crew members delivering outstanding service to every customer.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Crew Member Shift Manager
AMC Theatres
12.2008 - 12.2012
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Coordinated necessary equipment and supplies to meet team requirements.
- Oversaw 110 crew members and maximized productivity to consistently achieve standards and regularly exceed quotas.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Merchant Teller Opperations
Wells Fargo & Company
04.2002 - 09.2008
- Resolved customer complaints professionally, maintaining positive relationships with clients.
- Supported team members during high-volume periods, ensuring timely service for all customers.
- Assisted customers with account inquiries, resulting in a better understanding of their financial needs.
- Managed multiple responsibilities simultaneously, maintaining accuracy and efficiency during high-pressure situations.
- Ensured accurate record-keeping by diligently verifying transactions and balancing cash drawers daily.
- Mentored new hires on proper procedures and best practices for successful teller operations within the branch setting.
- Maintained strict adherence to security protocols, ensuring the safety of customers and company assets.
Education
Some College (No Degree) - International Business Management
William Rainey Harper College
Palatine, ILHigh School Diploma -
United Township Highschool
06.1997
Skills
- Recordkeeping Requirements
- Account Closings
- Account Audits
- Financial Plan Development
- Service Oriented
- Cash Management Strategies
- Fraud Reviews
- Inventory Replenishment
- Strong Problem Solver
- Computer Skills
- Active Listening
- Critical Thinking
- Reliable and Trustworthy
- Team Management
- Work Ethic
- Problem-solving
- Client relationships
- Team leadership & development
- Integrity and honesty
Certification
- Certified Notary state of Indiana.
Education and Training
other,other
Timeline
Client Relationship Consultant 4 S2
U.S. Bank
06.2022 - Current
Retail Relationship Banker
BMO Harris Bank NA
08.2018 - 06.2022
Lead Teller Operations Specialist
BMO Financial Group
01.2016 - 06.2018
Floor Manager
Cost Plus World Market, Inc
02.2013 - 01.2016
Crew Member Shift Manager
AMC Theatres
12.2008 - 12.2012
Merchant Teller Opperations
Wells Fargo & Company
04.2002 - 09.2008
High School Diploma -
United Township Highschool
Some College (No Degree) - International Business Management
William Rainey Harper College
Similar Profiles
Matthew WedinMatthew Wedin
Custody Operations Analyst at U.S. BankCustody Operations Analyst at U.S. Bank
Tyler HansonTyler Hanson
Investment Operations Specialist at U.S. BankInvestment Operations Specialist at U.S. Bank
Gissele CampaGissele Campa
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
James JordanJames Jordan
Credit Card Customer Service Representative at U.S. BankCredit Card Customer Service Representative at U.S. Bank
Siros (Ali) ArdestaniSiros (Ali) Ardestani
Performance Intern at The Fit Lab SDPerformance Intern at The Fit Lab SD