Ryan Elizabeth O’Malley
Raleigh,NC
Summary
Accomplished professional with expertise in customer relations, corporate communications, and project management. Proven track record of driving sales growth, managing complex projects, and fostering lasting relationships with clients and stakeholders. Strong experience in cross-functional collaboration, competitive analysis, and enhancing operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Territory Manager – Outside Sales Facilities Supply
Ferguson Enterprises
07.2024 - Current
- Cultivate and maintain strong relationships with vendors and assigned customers, ensuring satisfaction from orders through delivery in collaboration with internal teams.
- Drive business growth by identifying new opportunities, developing strategic sales plans, analyzing competition, and documenting activities in Salesforce.
- Execute key sales functions including product quoting, issue resolution, and continuous improvement of sales techniques and product knowledge.
Project Manager – Multifamily Renovations
Ferguson Enterprises
04.2022 - 07.2024
- Developed and managed relationships with renovation customers at local, regional, and national levels to drive sales growth and customer satisfaction.
- Oversaw end-to-end renovation project lifecycles, including forecasting, pricing, tracking, and communication, ensuring timely execution and issue resolution.
- Maintained and updated job quotes, vendor pricing, and project documentation using Ferguson’s quotation management system.
- Partnered with internal teams to ensure product alignment, inventory efficiency, and adherence to job performance expectations.
Inside Sales Representative
Ferguson Enterprises
03.2019 - 04.2022
- Supported national hotel and multifamily construction and renovation projects by driving sales to completion and delivering exceptional service to customers and the Outside Sales team.
- Managed end-to-end quoting, contracts, and service agreements across all U.S. regions while ensuring high profit margins through competitive cross-referencing and cost-saving strategies.
- Coordinated with domestic and international vendors to source non-standard products, and oversaw import logistics, inventory accuracy, and timely deliveries.
- Partnered with customers on budgeting, takeoffs, and material forecasting to ensure project timelines were met and reordering was proactive and seamless.
Sales Professional
CHANEL – Belk Friendly
04.2019 - 10.2019
- Delivered exceptional customer service through personalized consultations, achieving sales goals and expanding the customer base.
- Managed inventory and performed makeovers tailored to clients' lifestyles, ensuring satisfaction and repeat business.
Hair Stylist
Ego Hour Hair Designers
10.2019 - 03.2019
- Delivered exceptional customer service by managing client communications, scheduling, and records while providing accurate quotes and cross-selling retail products to drive revenue.
- Tracked business performance through Excel-based income and expense reports and maintained up-to-date industry knowledge through ongoing training.
Office Manager
Phoenix Restoration Services of the Carolinas, LLC
03.2017 - 04.2018
- Managed financial operations including customer invoicing, bank reconciliations, payroll processing, and payroll tax filings.
- Handled administrative tasks such as preparing mortgage packets, scheduling inspections, and maintaining organized records for customers, vendors, and employees.
Marketing Coordinator/Shows and Events Coordinator
Remington Arms Company, LLC
05.2012 - 03.2017
- Built and maintained relationships with key media contacts, including editors, writers, and industry influencers, to support brand visibility and outreach.
- Coordinated product orders, inventory, and logistics for VIP clients, television shows, media events, and product demonstrations.
- Supported planning and execution of major trade shows and consumer events, including SHOT Show and NRA events, handling logistics, promotions, and staffing.
- Provided administrative and marketing support, including pricing, procurement, reimbursements, and participation in market research initiatives.
- Assisted with planning and support for consumer events and trade shows, including SHOT Show 2013 & NRA show 2015.
Skills
- Strong communication skills, with a focus on customer service and relationship building
- Proven ability to build and maintain strong relationships with clients, vendors, and stakeholders
- Proficient in Windows and Apple platforms, with advanced knowledge of the MS Office Suite (Outlook, Word, Excel, PowerPoint)
- Proficient in coordinating and managing events, ensuring smooth execution, and high customer satisfaction
- Skilled in using Trilogie and CRM tools such as Salesforce to manage client interactions and track sales progress
Timeline
Territory Manager – Outside Sales Facilities Supply
Ferguson Enterprises
07.2024 - Current
Project Manager – Multifamily Renovations
Ferguson Enterprises
04.2022 - 07.2024
Hair Stylist
Ego Hour Hair Designers
10.2019 - 03.2019
Sales Professional
CHANEL – Belk Friendly
04.2019 - 10.2019
Inside Sales Representative
Ferguson Enterprises
03.2019 - 04.2022
Office Manager
Phoenix Restoration Services of the Carolinas, LLC
03.2017 - 04.2018
Marketing Coordinator/Shows and Events Coordinator
Remington Arms Company, LLC
05.2012 - 03.2017
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