Ryan Elizabeth Roberts
Oklahoma City,OK
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
23
23
years of professional experience
Work History
Guest Supervison Staff
Opportunities For Housing, Resoures, & Assistance
12.2023 - 03.2024
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Maintained accurate records of client data for reporting purposes and program evaluation.
- Ensured compliance with federal, state, and local regulations governing homeless service provision.
- Basic custodial duties
Front Desk Clerk/Spa Attendant
Jackson Wellsprings Hot Spring & Campground
08.2017 - 03.2020
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Attend to needs of visitors by aiding and providing customer service in fast-paced environment.
- Efficiently manage customer transactions, prepare daily deposits, update files, process registrations and maintain public records.
- Conduct guided tours and inform guests about programs offered.
- Answer multi-line phone system and transfer callers to appropriate department or staff member.
- Report facility and room maintenance problems to appropriate personnel for immediate remediation.
Budtender
Bernie's Universal Dispensary
07.2016 - 08.2016
- Detailed service for recreational customers & medical patients
- Advanced knowledge of Oregon's marijuana laws
- Advanced knowledge of products carried
- Accurate money handling & transactions in compliance with Oregon law
Wine Tasting Room Attendant
J. Scott Cellars/Noble Estates
06.2016 - 08.2016
- Serving & discussing varieties of wine & related products
- Product sales & up-selling
- Meeting needs of customers & members
- Maintenance & janitorial duties
- Accurate money handling & transactions
Contract Liaison
United States Marshal Service
06.2013 - 05.2016
- Liaison between Corrections Corporation of American & USMS
- Handle & direct all incoming telephone calls/mail
- Process all transportation paperwork regarding inmate movements between CCA & the Bureau of Prisons
- Handle inmate medical requests/prescriptions/billing in compliance with the Health Information Portability & Accountability Act
- Navigate multiple computer programs in compliance with the Department of Homeland Security's information & records retention standards
Receptionist/Records Clerk/Unit Mgmt Assistant
Corrections Corporation of America
05.2007 - 06.2013
- Handle & direct all incoming calls/visitors/deliveries. Manage inmate/attorney legal visitation schedules. Inventory, ordering, disbursement of all basic office supplies. Main security gate control for access to administrative offices
- Receiving & Discharge: Handle & maintain all inmate records & internal correspondence in compliance with the American Correctional Association's standards. Coordinate inmate transfers with the Bureau of Prisons/US Marshal Service/Immigration & Customs Enforcement. Coordinate with the US Marshal Service regarding inmate daily housing/transportation/medical billing.
- Segregation Management Team: Manage proper records & logs for special housing unit in compliance with the American Correctional Association's standards. Conduct initial & weekly housing reviews for each inmate. Handle confidential correspondence for inmates in protective custody. Calmly & respectfully communicate with agitated/angry/sad inmates & staff. Ensure inmates' basic needs are met & disciplinary sanctions are followed
- Mail Room Supervisor: Receive/process/distribute all incoming & outgoing facility mail in compliance with the United States Postal Service & company policies. Search all incoming mail/packages for contraband & criminal information/activity/ proper handling of complex x-ray machinery. Process inmate funds. Maintain daily legal/count/postage logs. Safely operate large vehicle to & from US Post Office daily.
Licensed Service Specialist, Loan Specialist
State Farm Insurance Companies
07.2001 - 05.2007
- Licensed in Auto, Home, Health, Life insurance products
- State Farm Bank certified, Auto
- Handle customer service for existing customers & sales for new customers
- Agency computer support specialist
- Handle & direct all incoming telephone calls/mail
- Accurate money handling & transactions
Timeline
Guest Supervison Staff
Opportunities For Housing, Resoures, & Assistance
12.2023 - 03.2024
Front Desk Clerk/Spa Attendant
Jackson Wellsprings Hot Spring & Campground
08.2017 - 03.2020
Budtender
Bernie's Universal Dispensary
07.2016 - 08.2016
Wine Tasting Room Attendant
J. Scott Cellars/Noble Estates
06.2016 - 08.2016
Contract Liaison
United States Marshal Service
06.2013 - 05.2016
Receptionist/Records Clerk/Unit Mgmt Assistant
Corrections Corporation of America
05.2007 - 06.2013
Licensed Service Specialist, Loan Specialist
State Farm Insurance Companies
07.2001 - 05.2007
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