RYAN JAMAAL FOWLER
Glendale,CA
Summary
Highly motivated and results-oriented Enrollment Specialist committed to delivering exceptional customer service and driving revenue growth for an organization. Proven track record of exceeding sales targets, a 60% average closing rate for cold calling prospects, and expertise in overcoming objections and assessing the needs of prospects.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
CareHarmony
Glendale, CA
01.2023 - Current
- Averaged a 60% closing rate on cold calling and enrolling prospects into company's sponsored medicare program.
- Successfully overcame objections and addressed concerns raised by prospects, resulting in increased conversions.
- Top performer recognized as one of the Top 3 Enrollment Specialists in May 2023.
- Developed and delivered persuasive sales pitches to prospects, highlighting the benefits of Careharmony's sponsored Medicare program.
- Consistently achieved and surpassed monthly goals with over 200 enrollments.
- Actively contributed to a positive team environment and provided support to fellow Enrollment Specialists.
Sales Lead/Sales Associate
YMCA of Burbank California
Burbank, California
11.2016 - 08.2021
- Sold and processed 80% of YMCA memberships through effective relationship building, excellent customer service and superb listening to the needs of each prospective member
- Conducted 15 -20 interviews and tours receptive to prospective members with a 40% conversion rate
- Entrusted by upper management to oversee 3 sales associates
- Performed data entry for each prospective member at 99.75 accuracy
- Coordinate promotional campaigns and strategies while increasing quarterly sales by 30% helping the sales team take home cash bonuses
- Maintained relationships and reduced retention by 20%.
Special Service Sales Associate
HOME DEPOT
Los Angeles, California
07.2011 - 11.2016
- Provided quotes to contractors in the range of 3K to 300K with a 50% conversion rate and opened an average of 20 consumer & commercial credit accounts
- Trained 12 new associates and provided performance reporting to department management
- Assisted customers in finding answers to complex projects
- Collected personal account information and performed data entry for an average of 30 - 40 accounts per shift.
Education
Master of Science - Human Resource Management
Troy University
01.2012
Bachelor of Arts - Communication
Columbus State University
01.2007
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Time Management & Organization
- Health Insurance Sales
- HIPAA Compliance
- Data Entry
- Call Center Customer Service
- Sales and Prospecting
- Persuasive Communication
- Cold Calling
- Objection Handling
- Needs Assessment
- Relationship Building
- CRM Software
Timeline
Enrollment Specialist
CareHarmony
01.2023 - Current
Sales Lead/Sales Associate
YMCA of Burbank California
11.2016 - 08.2021
Special Service Sales Associate
HOME DEPOT
07.2011 - 11.2016
Master of Science - Human Resource Management
Troy University
Bachelor of Arts - Communication
Columbus State University
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