Blessin Samuel
Cincinnati ,Ohio
Summary
Highly organized and detail-oriented Customer Service and Data Entry Specialist with over 7 years of experience in effectively managing digital records, supporting customer operations through non-voice channels, and ensuring data integrity. Demonstrated proficiency in handling sensitive information with a strong emphasis on accuracy and confidentiality. Adept at CRM management, optimizing workflows, and utilizing remote collaboration tools. Committed to delivering exceptional service while minimizing reliance on phone-based interactions.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Thriveworks
2022.12 - 2025.01
- Processed enrollment applications with thorough review for errors.
- Guaranteed security and compliance for company’s digital record management.
- Handled client support using email and chat systems, ensuring efficient resolution of inquiries.
- Developed informative written content to effectively convey program advantages.
- Partnered with cross-functional teams via Slack and Zoom to troubleshoot enrollment challenges and optimize processes.
- Collaborated with team members while working remotely.
Customer Service Specialist
Spectrum
2020.04 - 2022.11
- Provided assistance for numerous customer inquiries via chat and email while ensuring professional communication.
- Captured customer interactions and service results in CRM systems, maintaining accuracy.
- Contributed to projects targeting better online service delivery while decreasing call frequency.
- Produced documentation to improve internal knowledge and customer assistance.
- Performed tasks effectively outside the office environment.
Customer Service Representative
CVS Health
2017.04 - 2020.02
- Handled customer inquiries through online systems, maintaining a strong focus on accurate account management and order processing.
- Updated and maintained customer records with precision, supporting operational efficiency.
- Provided tailored product and service recommendations via digital communications.
- Collaborated closely with logistics and pharmacy teams to ensure the timely fulfillment of customer orders.
- Achieved recognition for exceeding departmental benchmarks in service quality and data entry accuracy.
Skills
- Data Entry & Records Management
- Email and Chat-Based Customer Support
- CRM Systems (Salesforce, Zendesk, HubSpot)
- Digital Documentation & Compliance
- Workflow Streamlining & Process Improvement
- Microsoft Office Suite (Excel, Word, Outlook)
- Collaboration Platforms (Slack, Zoom, Microsoft Teams)
- Attention to Detail & Quality Assurance
- Time Management & Task Prioritization
- Client-Focused Problem Resolution
Timeline
Enrollment Specialist
Thriveworks
2022.12 - 2025.01
Customer Service Specialist
Spectrum
2020.04 - 2022.11
Customer Service Representative
CVS Health
2017.04 - 2020.02