RYAN JOSEPH F. LOPEZ
Roanoke,USA
Summary
Dynamic hospitality professional with a proven track record at Black Stone Texas LLC, excelling in guest relations and customer service. Recognized for enhancing guest experiences and training staff while implementing effective marketing initiatives. Strong multitasking abilities and organizational skills drive success in fast-paced environments. Committed to continuous personal and professional growth.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Black Stone Texas LLC
Fredericksburg, TX
12.2020 - 06.2024
- Enhanced guest experience by offering insightful recommendations on local attractions and dining options.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained high standards of cleanliness and organization in all guest areas.
- Prepared reports on guest satisfaction levels and other metrics.
- Implemented marketing and promotional initiatives to increase occupancy.
Internship Student
Buffalo Phil’s Pizza & Grille
Wisconsin Dells, WI
03.2018 - 06.2018
- Developed professional skills through hands-on experience, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors for commitment to growth and development.
Education
Bachelor of Science - Tourism Management
University of Santo Tomas
Legazpi City, Albay, Philippines04.2019
High School Diploma -
St. Agnes’ Academy
Legazpi City, Albay, Philippines03.2014
Skills
- Guest relations
- Prep work
- Teamwork and collaboration
- Multitasking Abilities
- Food safety
- Customer service
- Problem-solving
- Organizational skills
Timeline
Hospitality Worker
Black Stone Texas LLC
12.2020 - 06.2024
Internship Student
Buffalo Phil’s Pizza & Grille
03.2018 - 06.2018
Bachelor of Science - Tourism Management
University of Santo Tomas
High School Diploma -
St. Agnes’ Academy
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